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Broadband World Forum Perspectives
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BBWF Interview: Rogers Communications' Lindsey Omelon on the Evolving Customer Digital Experience
Broadband World Forum Perspectives  
9/27/2019   Post a comment
How can a service provider such as Canada's Rogers Communications deliver the digital experience expected in 2019? Lindsey Omelon says it's all about being customer-centric.
BBWF Interview: KT's JP Lee on AI in Telecoms
Broadband World Forum Perspectives  
9/11/2019   Post a comment
JP Lee, Vice President at KT's R&D Center and head of the operator's access network technology R&D group, talks about the use of AI in telecoms and how the Korean operator devised its Dr. Lauren Project.
BBWF Interview: MyRepublic's Jay Shah Cuts Through the AI Hype
Broadband World Forum Perspectives  
9/9/2019   Post a comment
Jay Shah, Chief Data & AI Officer at Singapore-based network operator MyRepublic, discusses the hype around AI and talks about what it can really do for businesses.
BBWF Interview: Comcast's Michael Soileau on Tackling Transformation
Broadband World Forum Perspectives  
8/30/2019   10 comments
IoT and artificial intelligence (AI) capabilities are transforming the communications industry, notes Michael Soileau, VP of Syndication & Competitive Strategy at Comcast.
BBWF Interview: NOS's Manuel Eanes on the Smart Home Opp for Telcos
Broadband World Forum Perspectives  
8/19/2019   5 comments
Five years ago, NOS board member Manuel Ramalho Eanes helped steer the Portuguese service provider toward a future heavily reliant on smart homes and cities. It's a decision the provider is glad it made.
BBWF Interview: Slovak Telekom's Branimir Maric on Next-Gen Networks, FTTH & 5G
Broadband World Forum Perspectives  
8/14/2019   4 comments
Branimir Maric, CTIO at Slovak Telekom and T-Mobile Czech Republic, discusses the rise and future of the next-generation network, and the challenges and opportunities that are ahead.
BBWF Interview: BT's Ben Azvine on the Impact of AI, ML on Cybersecurity & IT
Broadband World Forum Perspectives  
8/7/2019   7 comments
BT uses advanced monitoring capabilities as well as traditional firewalls and intrusion prevention systems to boost its cybersecurity capabilities, Global Head of Security & Innovation Ben Azvine tells Broadband World Forum in an interview preview of his BBWF 2019 presentation in Amsterdam in October.
BBWF Interview: Deutsche Telekom's Thomas Henze on Innovation & Automated Connectivity
Broadband World Forum Perspectives  
7/23/2019   6 comments
Thomas Henze, program director of Zero Touch Connectivity at Deutsche Telekom, discusses ecosystem development, customer experience, and why 'not moving forward means falling backwards.'




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Webinars
ARCHIVED
Thursday, January 23, 2020
12:00 p.m. New York / 5:00 p.m. London

It wasn't long ago that TV was ranked by subscribers as the most important service in the bundle provided by their communications service provider (CSP). Recent research indicates that for nearly three quarters of subscribers, broadband is now the most important service. Broadcast TV is the most important service to only 15% of North American consumers, replaced by OTT video streaming platforms like Netflix, Amazon Prime and Disney+. In addition, many different competitors are moving aggressively to stake a claim in consumers' homes.

In 2020, CSPs need to fight back by transforming their business models, which are becoming more reliant on a single source of revenue: fixed broadband services.

This webinar will focus on helping CSPs transform their business models by placing a firm focus on delivering a sensational subscriber experience and by offering compelling new services that generate value for subscribers. These actions will reinforce the CSP's strategic position in the home network and position themselves for growth in the next decade.

Key topics include:

  • Being the first to market with WiFi 6 technology, in response to consumer purchases of new devices over the holidays;
  • Having the insights needed to proactively resolve issues, often before your subscribers even know that there are issues;
  • Providing help desk agents with the visibility they need to resolve common subscriber issues more quickly;
  • Delivering a mobile app, in response to consumer demands for the ability to do some things themselves, rather than having to call technical support; and
  • Addressing consumer concerns around device security, privacy and control with enhanced security and parental controls.

Broadband World Forum Perspectives
As the Senior Digital Experience Strategist at Canadian operator Rogers Communications, Lindsey Omelon build on her years of marketing experience to approach her strategy with a hybrid ...
There's certainly no shortage of hype around the use of AI in the telecoms sector, but fewer instances of real-world deployments. South Korean national operator KT is one of those ...
Do a Google search of 'artificial intelligence broadband' and you'll get more than 9 million results in less than a second: The sheer volume of content out there shouldn't surprise anyone ...
Comcast, like any other major communications service provider, is undergoing significant changes in the way it grows its business, how it runs its business and the technologies it uses to ...
Five years ago, NOS board member Manuel Ramalho Eanes banked big on smart homes and smart cities.
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Flash Poll
Radio Shows
In this insightful Light Reading radio show, Kurt Raaflaub, Head of Strategic Solutions Marketing, will outline the key service provider challenges, deployment considerations, next-gen Gigabit technologies, and service models to win market share in the rapidly growing MDU market.
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