LONDON -- Broadband World Forum 2016 -- In these days of increasing digital interaction, it's still important to meet face-to-face -- to 'press the flesh' as jargon-lovers used to say in the 1990s. And that's why I'm at the Broadband World Forum (BBWF) this week, for the 13th time.
Not only is this a chance to find out about the latest strategic developments from leading network operators and their key suppliers, but a chance to chat in-depth about the direction of the communications networking industry with the people at the coalface – people that you may already know and, importantly, those you haven't met before, who can bring new perspectives.
It's that interaction that provides unique value to such events: For instance, I can check out plenty of online information about developments around NG-PON2, but where else can you get strategic deployment insights from multiple Tier 1 operators in the same room? That's what's happening here at a special session organized by the NG-PON2 Forum, where executives from AT&T, Verizon and Vodafone, along with Armenian operator Ucom, are talking about why this next-generation broadband technology is important and relevant right now.
That's just one example of many, as decision-makers from the broadband fraternity figure out what happens next in a sector that, ultimately, will underpin anything and everything will happen in the 5G, IoT and cloud world.
The good news, too, is that this community interaction doesn't end when Broadband World Forum closes its doors in a few days' time – it continues, here, on the UBB2020 site. So join the debate this week, next week and all the way up to BBWF 2017 in Berlin.
It wasn't long ago that TV was ranked by subscribers as the most important service in the bundle provided by their communications service provider (CSP). Recent research indicates that for nearly three quarters of subscribers, broadband is now the most important service. Broadcast TV is the most important service to only 15% of North American consumers, replaced by OTT video streaming platforms like Netflix, Amazon Prime and Disney+. In addition, many different competitors are moving aggressively to stake a claim in consumers' homes.
In 2020, CSPs need to fight back by transforming their business models, which are becoming more reliant on a single source of revenue: fixed broadband services.
This webinar will focus on helping CSPs transform their business models by placing a firm focus on delivering a sensational subscriber experience and by offering compelling new services that generate value for subscribers. These actions will reinforce the CSP's strategic position in the home network and position themselves for growth in the next decade.
Key topics include:
Being the first to market with WiFi 6 technology, in response to consumer purchases of new devices over the holidays;
Having the insights needed to proactively resolve issues, often before your subscribers even know that there are issues;
Providing help desk agents with the visibility they need to resolve common subscriber issues more quickly;
Delivering a mobile app, in response to consumer demands for the ability to do some things themselves, rather than having to call technical support; and
Addressing consumer concerns around device security, privacy and control with enhanced security and parental controls.
In this insightful Light Reading radio show, Kurt Raaflaub, Head of Strategic Solutions Marketing, will outline the key service provider challenges, deployment considerations, next-gen Gigabit technologies, and service models to win market share in the rapidly growing MDU market.