The vendor is taking a new "customer-facing" approach and has appointed two regional leaders for that task: Guillén gets responsibility for Europe, Middle East, Africa and Asia; Ricky Corker becomes president of Customer Operations, Americas, a step up from his role as EVP and president, North America.
Nokia Corp. (NYSE: NOK) said it will announce a new leader for its fixed networks business, which generates revenues of about €2 billion (US$2.25 billion) per year," in due course."
He will be a hard act to follow, but there should be no shortage of willing applicants as the Fixed Networks business has been performing well and should enjoy ongoing demand for its products as network operators of all types invest in access technologies to support their FTTx, deep fiber and 5G transport plans.
— Ray Le Maistre, Editor-in-Chief, Light Reading, special to Broadband World News
It wasn't long ago that TV was ranked by subscribers as the most important service in the bundle provided by their communications service provider (CSP). Recent research indicates that for nearly three quarters of subscribers, broadband is now the most important service. Broadcast TV is the most important service to only 15% of North American consumers, replaced by OTT video streaming platforms like Netflix, Amazon Prime and Disney+. In addition, many different competitors are moving aggressively to stake a claim in consumers' homes.
In 2020, CSPs need to fight back by transforming their business models, which are becoming more reliant on a single source of revenue: fixed broadband services.
This webinar will focus on helping CSPs transform their business models by placing a firm focus on delivering a sensational subscriber experience and by offering compelling new services that generate value for subscribers. These actions will reinforce the CSP's strategic position in the home network and position themselves for growth in the next decade.
Key topics include:
Being the first to market with WiFi 6 technology, in response to consumer purchases of new devices over the holidays;
Having the insights needed to proactively resolve issues, often before your subscribers even know that there are issues;
Providing help desk agents with the visibility they need to resolve common subscriber issues more quickly;
Delivering a mobile app, in response to consumer demands for the ability to do some things themselves, rather than having to call technical support; and
Addressing consumer concerns around device security, privacy and control with enhanced security and parental controls.
In this insightful Light Reading radio show, Kurt Raaflaub, Head of Strategic Solutions Marketing, will outline the key service provider challenges, deployment considerations, next-gen Gigabit technologies, and service models to win market share in the rapidly growing MDU market.