Swisscom announced positive results and a solid performance Thursday amidst increased competition and price pressures in the mobile services market.
The better-than-expected performance came from increased uptake of its bundled TV service, Swisscom TV, as well as a good showing from its Italian operation, Fastweb. Overall net income was up 13.1% to almost 1.2 billion Swiss francs (US$1.23 billion). (See this Swisscom announcement.)
On the broadband front there's been a concerted effort to roll out the latest technology and the Swiss operator now connects approximately 3.4 million homes and businesses to its ultra-broadband (faster than 50 Mbit/s) network.
Swisscom AG (NYSE: SCM) CTO Heinz Herren talked recently about the operator's commitment to a technology mix that includes hybrid fiber-optic technologies such as FTTdP with vectoring and G.fast, alongside FTTH.
In addition, Swisscom has also put a complete Low Power Network (LPN) into operation to support the Internet of Things, providing coverage to more than 75% of the population. With a concerted push on IoT, smart homes and cities, and the introduction of digital applications, it looks like Swisscom is positioning itself well for the future.
Gary McLaren, CTO and co-owner of Hong Kong Broadband Network, talks to us about why Hong Kong is more forward-thinking than other cities and what others can learn if they want to lead a smarter future.
When is a 'gigabit' service a gigabit service? New Zealand ISP Spark pushes ahead with its new Ultra Fast Fibre MAX broadband product offering near-gigabit speeds, but can't yet call it a gigabit service.
It wasn't long ago that TV was ranked by subscribers as the most important service in the bundle provided by their communications service provider (CSP). Recent research indicates that for nearly three quarters of subscribers, broadband is now the most important service. Broadcast TV is the most important service to only 15% of North American consumers, replaced by OTT video streaming platforms like Netflix, Amazon Prime and Disney+. In addition, many different competitors are moving aggressively to stake a claim in consumers' homes.
In 2020, CSPs need to fight back by transforming their business models, which are becoming more reliant on a single source of revenue: fixed broadband services.
This webinar will focus on helping CSPs transform their business models by placing a firm focus on delivering a sensational subscriber experience and by offering compelling new services that generate value for subscribers. These actions will reinforce the CSP's strategic position in the home network and position themselves for growth in the next decade.
Key topics include:
Being the first to market with WiFi 6 technology, in response to consumer purchases of new devices over the holidays;
Having the insights needed to proactively resolve issues, often before your subscribers even know that there are issues;
Providing help desk agents with the visibility they need to resolve common subscriber issues more quickly;
Delivering a mobile app, in response to consumer demands for the ability to do some things themselves, rather than having to call technical support; and
Addressing consumer concerns around device security, privacy and control with enhanced security and parental controls.
In this insightful Light Reading radio show, Kurt Raaflaub, Head of Strategic Solutions Marketing, will outline the key service provider challenges, deployment considerations, next-gen Gigabit technologies, and service models to win market share in the rapidly growing MDU market.