As service providers' networks become more automated and more intelligent, so too are the tools they use to analyze, test and optimize their infrastructure.
With software-based tools, service providers can reduce the costs and time associated with maintenance and performance, greatly improving adherence to service level agreements (SLAs) -- a critical component of operators' growing business with enterprises. (See Techs Need New Tools for Next-Gen Networks)
"Let's step back and remind ourselves what we're actually trying to solve with this architectural shift," said Rob Howald, vice president of Network Architecture at Comcast Corp. (Nasdaq: CMCSA, CMCSK), during ADTRAN Connect earlier this year. "[We're] trying to move to a model where if I have fibers and connectivity into your building … I want to make it to where you don't even have to call me."
Part of that goal involves preventing network problems before they happen. Looking to address these needs, Viavi Solutions Inc. is developing a real-time intelligent platform designed to cost-effectively meet these increasingly sophisticated needs for fiber, cable, cloud, mobile and enterprise networks.
Consisting of four components, NITRO (Network Integrated Test, Real-time analytics and Optimization technology platform), provides a complete picture of the network cycle by connecting network instruments' real-time testing and activation data with software-based planning, provisioning, assurance and optimization probes and applications, according to Viavi.
Today, Viavi is launching NITRO vNet Fusion, the first of the four solution sets. Fusion is a virtual Ethernet lifecycle management solution for test, service activation, performance monitoring and troubleshooting across all of a provider's network layers, the vendor says. Tools within Fusion aim to deliver repeatable test methodologies that monitor and ensure network performance and allow providers to verify SLAs in both legacy and mixed legacy networks.
Fusion uses intelligence the platform gathers throughout the network to act appropriately across physical, virtualized and hybrid networks, said Paul McNab, Viavi's chief marketing and strategy officer.
The integration of software with automation and analytics supports operators' ongoing initiatives to improve customer service and experience while simultaneously reducing expensive truck rolls and multiple site visits for support. As networks support more and more devices, it's increasingly difficult and costly for technicians to diagnose and fix problems at customers' sites, said Sue Rudd, director of Service Provider Analysis at Strategy Analytics, in a statement.
"Tomorrow's networks promise to deliver a multi-billion dollar market over the upcoming decade, but before this promise can be realized, service providers need to resolve a number of significant issues that cannot be addressed at scale today," she said. "Next-generation technologies -- IoT services, fixed mobile convergence, hybrid cloud, network slicing, 4K video and 5G -- all create specific challenges that require new approaches to network management, including greater automation, virtualization and real-time analytics."
Deploying DOCSIS 3.1 across its entire footprint gave Rogers Communications the ability to offer speeds of up to 1 Gbit/s,
contributing to a broadband segement that generated about 60% of the Canadian operator's $3.05 billion (US) in Q4 cable earnings.
On Jan. 23, Broadband World News hosts a Calix-sponsored webinar that explores several ways CSPs can enhance customer experience and find new business opportunities to avoid devolving into a speed race where nobody wins, not even the customer.
As the pool of savvy, fiber-rich operators across the US rural and regional landscape wanes, the financial community will grow even more interested in acquiring or investing in them, a CoBank report says.
It wasn't long ago that TV was ranked by subscribers as the most important service in the bundle provided by their communications service provider (CSP). Recent research indicates that for nearly three quarters of subscribers, broadband is now the most important service. Broadcast TV is the most important service to only 15% of North American consumers, replaced by OTT video streaming platforms like Netflix, Amazon Prime and Disney+. In addition, many different competitors are moving aggressively to stake a claim in consumers' homes.
In 2020, CSPs need to fight back by transforming their business models, which are becoming more reliant on a single source of revenue: fixed broadband services.
This webinar will focus on helping CSPs transform their business models by placing a firm focus on delivering a sensational subscriber experience and by offering compelling new services that generate value for subscribers. These actions will reinforce the CSP's strategic position in the home network and position themselves for growth in the next decade.
Key topics include:
Being the first to market with WiFi 6 technology, in response to consumer purchases of new devices over the holidays;
Having the insights needed to proactively resolve issues, often before your subscribers even know that there are issues;
Providing help desk agents with the visibility they need to resolve common subscriber issues more quickly;
Delivering a mobile app, in response to consumer demands for the ability to do some things themselves, rather than having to call technical support; and
Addressing consumer concerns around device security, privacy and control with enhanced security and parental controls.
In this insightful Light Reading radio show, Kurt Raaflaub, Head of Strategic Solutions Marketing, will outline the key service provider challenges, deployment considerations, next-gen Gigabit technologies, and service models to win market share in the rapidly growing MDU market.