Cisco this week unveiled a family of five network automation applications designed to improve global service providers' operational efficiency, revenue and customer satisfaction by creating enhanced network visibility at scale, data-driven insights and outcome-based automation.
Called Cisco Crosswork Network Automation, the portfolio of standalone applications is designed to work together to leverage each program's capabilities, according to Cisco.
After all, networks are growing -- in scope, complexity and traffic volume. Within three years, 27 billion devices and connections will run on service provider networks; manual processes endanger network security, performance and reliability, especially as the number of devices accessing these networks is predicted to grow 10% annually, Cisco estimates.
When service providers use Cisco automation, "typical results" include a 40% increase in customer satisfaction; 70% surge in operational efficiency and 30% revenue growth, the vendor said.
The products, unveiled on February 20, include solutions for: Change automation, designed to enable large-scale change and closed-loop control; health insights including smart sensors, smart alerts and smart remediation to monitor and optimize networks; data platform with open source and commercial-class data analytics technologies; network insights, a cloud-based analytics solution targeting large-scale routing issues, and situation manager, that leverages machine-learning event correlation with social operations, according to Cisco.
Australian service provider Telstra is one of the earliest adopters of Crosstalk. Having used Cisco's orchestration solutions, the company now relies on Crosstalk platforms for automation and advanced data models, said David Robertson, director of Network Transport & Routing Engineering at Telstra, in a release.
"[These solutions] offer us valuable insight for mass data collection, applying analytics and machine learning, and taking decisive action through automation," he said.
Service provider customers told operators they were having poor customer experiences, Jonathan Davidson, senior vice president and general manager, Service Provider Networking at Cisco, told Broadband World News. In particular, enterprise clients faced challenges in areas such as rapidly bringing up new services and network migration, he said. In addition, operators housed data in multiple vendors' siloed systems, making it difficult to track, mitigate or prevent problems, Davidson added.
"Oftentimes, our customers are just tired of operating the infrastructure. They don't have time to optimize the infrastructure," he said. "Software should be able to help them in an intelligent way."
In addition to the software components of Crosstalk, Cisco's professional services division offers an array of options ranging from pre-sales consultative services to installation and support, said Davidson.
With its multi-year investment in next-generation PON beginning to show a return, Verizon's Intelligent Edge Network is now a reality, CEO Hans Vestberg told attendees of the Verizon 2019 Investor Meeting today.
In the American Broadband Initiative Milestones Report out today, 20 federal agencies pledge to simplify and accelerate the process for service providers to deliver broadband into America's countryside.
Tune in to Broadband World News Radio on February 14 at 11 a.m. ET / 8 a.m. PT / 4 p.m. UK when John Isch, Practice Director of the Network and Voice Center of Excellence at Orange Business Services, discusses use cases, ROI and misconceptions of software-defined wide-area networks, virtualization and cloud.
Consumers are buying millions of IoT devices, from smart thermostats and security systems to intelligent entertainment setups and furniture. Yet many of these devices remain isolated because home users are uncomfortable connecting them to each other – or even their WiFi. After all, their WiFi network was probably designed only to handle a few laptops, a gaming system and a couple of smartphones. Now, demand on the network is surging and even though you're delivering 100 Mbps to 1 Gbps, that doesn't necessarily mean the broadband power is in the right place or reaches every corner of a home.
Even if WiFi coverage is sufficient, typing is not on trend. Voice is far more natural, easier and faster. Using a TV keyboard is archaic when more and more households have access to cloud-based voice services, like Amazon Alexa. This webinar will explore how service providers can create a comfortable, truly smart home for consumers – simultaneously driving up margin and loyalty.