To keep up with the latest technologies, a growing number of international operators are turning to the Society of Cable Telecommunication Engineers (SCTE) and its global arm, the International Society of Broadband Experts (ISBE), for multilingual training materials and services.
Most recently, Latin American cable and mobile services provider Millicom (which delivers its offerings under the Tigo brand) inked an agreement to receive Spanish-language training for 700 of its employees and business partners. Courses will address on-premises installation, cable distribution and wireless technologies.
"As we continue to expand our cable footprint through high-speed broadband technology, having access to SCTE-ISBE training will sharpen the skills of our engineering professionals in response to all aspects of our Tigo operations, from legacy technologies to newer advances in mobility and cybersecurity," said Xavier Rocoplan, executive vice president and chief technology and information officer at Millicom, in a release. "Investing in well-trained staff helps ensure we're delivering the highest level of service and an overall great experience to our subscribers."
SCTE-ISBE is collaborating with Millicom and local partner TVC to ensure content meets their organization's needs and is easily accessible by employees, said Matt Aden, vice president of sales and operations at the non-profit organization, in an interview with Broadband World News.
"Cable broadband technology is universal in most cases, so we generally translate the English-language training we've developed together with MSOs and vendors, and then work with local partners to customize it as needed regionally," he said.
Multi-lingual training is a growing market. Currently, SCTE-ISBE is focusing on Central and Latin America because of its high concentration of Spanish-speaking cable professionals and large opportunity, said Aden.
But SCTE-ISBE isn't restricting itself to Spanish. The organization also offers DOCSIS 3.1 training in German and continues to seek new partnerships that enable it to create materials in other languages, said Aden.
"For both our Spanish and German training we leverage our ISBE chapters in these areas. We also work with the chapters to identify subject matter experts who can precisely translate the content," he added. "First, we identify the competencies and job roles for a particular operator, as well as the technologies the organization is deploying. The competencies, job roles and technologies allow us to identify the training and certification programs that are right for a particular MSO or vendor. TVC is working closely with SCTE-ISBE and our customers to determine training requirements in the CALA market; Adams Consult is helpful in the same way [for] the European market."
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