By monitoring fiber, service providers not only enhance customer service and improved adherence to service level agreements, they also can boost profitability and increase upselling opportunities.
Given the amount of new fiber being deployed today, service providers have a rare opportunity to implement monitoring solutions in green-field installations, says Stephanie Burris, solutions marketing access and fiber monitoring products at Viavi Solutions Inc.
"This is a huge opportunity to set up monitoring infrastructure in the actual fiber infrastructure. It could not be done in copper," she tells Broadband World News. "Service providers have spent millions of dollars trying to find and fix problems since then. They've been trying to find out where the lines even are. We can now learn from our history and make everything remote-enabled."
Consider that earlier this year, Verizon alone agreed to buy 12.4 million miles of optical fiber from Corning through 2020, while AT&T may surpass that fiber acquisition amount. Operators around the globe are installing fiber; so are enterprises, data centers and others anxious to communicate at multi-gigabit speeds.
Those that have already deployed fiber also can benefit from monitoring, Burris notes. By monitoring a few witness fibers, providers can prevent 80% of problems arising via early notice of cable breaks, for example.
While fiber is a lot more reliable than copper, fiber networks often are a combination of owned and leased fiber. If an event occurs, this can create finger-pointing or joint ownership of an issue, creating double the expense, Burris says.
Jon Lundberg, regional product line manager at VIAVI, adds: "Fiber monitoring of leased fiber helps ensure that the responsible party is dispatched for repair and SLAs can be managed."
On Wednesday, May 16 at 11:00 a.m. EDT and 4:00 p.m. GMT, join Lundgerg and Burris for a webinar on "Fiber Monitoring: Improving Profits, MTTR, and Security." Moderated by Broadband World News editor Alison Diana and brought to you by VIAVI Solutions, the one-hour event will address:
Hyperscale datacenters -- the business need for near 100% uptime
5G small cell combined with leased fiber -- ensuring the SLA for leased fiber
Long haul and metro dark and lit fiber monitoring -- reducing mean-time to repair and preventing damage
FTTx construction and service activation in the access or MSO network -- accelerating time to revenue
Security -- preventing fiber tapping and data theft
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