As the face of BT's past, Gavin Patterson cannot be the face of BT's future. The BT CEO will exit during the second half of the year -- a move needed to deliver on BT's new strategy, according to the British provider's board.
Patterson has been with BT for almost 14 years, spending about a decade on the board and being named CEO in 2013. Over that period, he's grappled with ever increasing demand for high-speed broadband, fiber deployments, evolving capabilities of Gfast, regulatory issues, Openreach's role and the relationship between BT and Brexit. BT also faces growing competition from mobile operators to over-the-top providers, from enterprise-facing managed services to security consultants.
"After a challenging prior year, our focus was on disciplined delivery and risk reduction. In my view, we achieved this and at the same time, we have evolved our strategy around leadership and converged connectivity and services," Patterson said during BT's fourth-quarter earnings call. "Our strategic priorities are to deliver differentiated customer experiences; invest in integrated network leadership; and transform our operating model to become a leaner, more agile organization and able to take advantage of market opportunities."
Patterson, however, won't lead that charge.
"The board is fully supportive of the strategy recently set out by Gavin and his team. The broader reaction to our recent results announcement has, though, demonstrated to Gavin and me that there is a need for a change of leadership to deliver this strategy," said Jan du Plessis, chairman of BT, in a statement.
If the board does not find a new CEO by mid-2018, Patterson has agreed to stay on until the position is filled, according to BT.
"…I've been immensely proud of what we've achieved, in particular the transformation of the business in recent years with the launch of BT Sport, the purchase and integration of EE, and the agreement to create greater independence for Openreach," Patterson said in the press release. "That, combined with the critical expansion of our superfast broadband network to 27 million customers, and our stated ambition to reach 10 million homes with ultrafast broadband by the mid-2020s, have fundamentally repositioned the company."
On Jan. 23, Broadband World News hosts a Calix-sponsored webinar that explores several ways CSPs can enhance customer experience and find new business opportunities to avoid devolving into a speed race where nobody wins, not even the customer.
As the pool of savvy, fiber-rich operators across the US rural and regional landscape wanes, the financial community will grow even more interested in acquiring or investing in them, a CoBank report says.
It wasn't long ago that TV was ranked by subscribers as the most important service in the bundle provided by their communications service provider (CSP). Recent research indicates that for nearly three quarters of subscribers, broadband is now the most important service. Broadcast TV is the most important service to only 15% of North American consumers, replaced by OTT video streaming platforms like Netflix, Amazon Prime and Disney+. In addition, many different competitors are moving aggressively to stake a claim in consumers' homes.
In 2020, CSPs need to fight back by transforming their business models, which are becoming more reliant on a single source of revenue: fixed broadband services.
This webinar will focus on helping CSPs transform their business models by placing a firm focus on delivering a sensational subscriber experience and by offering compelling new services that generate value for subscribers. These actions will reinforce the CSP's strategic position in the home network and position themselves for growth in the next decade.
Key topics include:
Being the first to market with WiFi 6 technology, in response to consumer purchases of new devices over the holidays;
Having the insights needed to proactively resolve issues, often before your subscribers even know that there are issues;
Providing help desk agents with the visibility they need to resolve common subscriber issues more quickly;
Delivering a mobile app, in response to consumer demands for the ability to do some things themselves, rather than having to call technical support; and
Addressing consumer concerns around device security, privacy and control with enhanced security and parental controls.
In this insightful Light Reading radio show, Kurt Raaflaub, Head of Strategic Solutions Marketing, will outline the key service provider challenges, deployment considerations, next-gen Gigabit technologies, and service models to win market share in the rapidly growing MDU market.