Comcast customers are suffering through an outage that impacted business and residential Internet, video and voice service, the company said Friday afternoon. The cause: a fiber cut that Comcast believes affects other providers as well.
"We identified two separate and unrelated fiber cuts to our network backbone providers. Our engineers worked to address the issue immediately and services are now being restored to business and residential Internet, video and voice customers. We again apologize to anyone who was impacted," the company said in an email statement to Light Reading Executive Editor Mitch Wagner.
Despite the seriousness of the outage -- which has hit such major metro areas as Seattle, San Francisco, Chicago, Philadelphia and New York, among others -- some social media wags had fun at the expense of Comcast, Wagner reports.
To read the full article and see what the Twitter-verse has to say, click here.
Kirsten Rundberget, open strategy lead at Fujitsu Network, discusses the industry's advances — and challenges — in the complex yet beneficial area of open technologies, and why service providers should get involved, even if they don't yet plan to deploy.
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Tune in to Broadband World News Radio on Thursday, November 1 at 8 a.m. PT, 11 a.m. ET, 3 p.m. UK as Ronan Kelly, CTO, EMEA & APAC Regions at ADTRAN, explores the five pillars of network integrity -- a topic he discussed during his recent Broadband World Forum keynote. Register now!
Fast, reliable broadband is essential to how we live, work and play today – and the upcoming arrival of 5G will only further increase demand and reliance on fiber infrastructure. Already viewed by consumers as intolerable, delays, outages or the regular maintenance difficulties associated with operating a network will become further exacerbated when residential subscribers further rely on connected devices for day-to-day life. Just as providers deploy network automation tools to reduce operational issues, they must take similar care to manage consumer expectations when they roll out fiber or new services. This webinar features leaders who will discuss how to manage marketing and consumer expectations at every stage of the network lifecycle. Marketing professionals, c-level executives and policymakers interested in drumming up fiber envy should attend.