More excited residential, SOHO and SMB customers can text, message, call and talk over hedgerows and fences about the imminent arrival or newly deployed fiber in their town, how it will change their lives and vastly improve their business or work habits.
For the most part, they're right. Add the expected benefits of 5G, which is already in trial among a growing number of providers in various parts of the world, and anticipation reaches another level of fervor. Each
But as service providers are all too well aware, managing customers' expectations to ensure they don't expect life to suddenly be full of cupcakes and unicorns is challenging -- especially when everyone from the local TV news and newspapers to national TV, glossy magazines and the one third of the Internet not devoted to Trump dedicate much of their time to 5G.
During a webinar tomorrow, "Managing Expectations When Fiber Comes to Town," industry executives will share insights into consumers' fiber expectations, concepts and misconceptions, as well as how providers can manage consumer expectations when they deploy fiber or new services. Industry leaders will discuss how to manage marketing and consumer expectations in every stage of the network lifecycle -- a critical skill for marketing professionals, c-level executives and policymakers who are tasked with driving up fiber sales.
Topics will include fiber reliability; managing scheduled and unscheduled outages; handling new-service deployment, education and integration; forcing disconnects as copper-based services end; benefits, challenges and disadvantages of building a reputation of superior customer service; and more.
Bring your questions and comments so you can join the conversation. This is designed to be a lively webinar, with lots of interaction between all participants and the audience of marketing professionals, c-level executives and policymakers interested in drumming up fiber envy among their prospects.
No unicorns. Bring your own cupcakes. But lots of great insight.
With its multi-year investment in next-generation PON beginning to show a return, Verizon's Intelligent Edge Network is now a reality, CEO Hans Vestberg told attendees of the Verizon 2019 Investor Meeting today.
In the American Broadband Initiative Milestones Report out today, 20 federal agencies pledge to simplify and accelerate the process for service providers to deliver broadband into America's countryside.
Tune in to Broadband World News Radio on February 14 at 11 a.m. ET / 8 a.m. PT / 4 p.m. UK when John Isch, Practice Director of the Network and Voice Center of Excellence at Orange Business Services, discusses use cases, ROI and misconceptions of software-defined wide-area networks, virtualization and cloud.
Consumers are buying millions of IoT devices, from smart thermostats and security systems to intelligent entertainment setups and furniture. Yet many of these devices remain isolated because home users are uncomfortable connecting them to each other – or even their WiFi. After all, their WiFi network was probably designed only to handle a few laptops, a gaming system and a couple of smartphones. Now, demand on the network is surging and even though you're delivering 100 Mbps to 1 Gbps, that doesn't necessarily mean the broadband power is in the right place or reaches every corner of a home.
Even if WiFi coverage is sufficient, typing is not on trend. Voice is far more natural, easier and faster. Using a TV keyboard is archaic when more and more households have access to cloud-based voice services, like Amazon Alexa. This webinar will explore how service providers can create a comfortable, truly smart home for consumers – simultaneously driving up margin and loyalty.