The common theme for network operators in the sea of HIMSS 2019 announcements is really straightforward: advanced health services -- with remote monitoring, AR/VR and other applications -- demand advanced broadband networks.
"What all of these patient experience technologies have in common is that they can’t be delivered effectively without a foundation of stable, secure, high-capacity connectivity," said Satya Parimi, group vice president of Data Products at Spectrum Enterprise, which recently hired HIMSS Analytics to conduct a study on patient experience.
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HIMSS Analytics detected five opportunities, many of which health providers had not prioritized, said Parimi. Service providers like Spectrum Enterprise see opportunities among these technologies, especially where they leverage the operator's existing expertise in fiber and video delivery, as well as newer subjects such as mobile, Parimi noted.
These opportunities include:
In-home solutions and apps: Of those patients with access to in-home solutions or apps, 57% found them "extremely" or "very valuable," the HIMSS Analytics survey for Spectrum Enterprise found. Only 26% of healthcare providers had deployed this kind of preferred technology, the same report determined.
Bedside apps and solutions: Transparent and easy access to information (such as viewing test results, the patient's schedule for the day, menu choices and ordering options, requesting help and accessing room controls) is an obvious requirement -- yet one that's rarely easy to get. In the Spectrum-sponsored survey, 58% of respondents with access to bedside applications like this said they were "extremely/very valuable," yet only 28% of providers are deploying or testing these offerings. In other words, the HIMSS Analytics study demonstrated that patients and providers differ in how they value technologies that deliver patient experience, Spectrum Enterprise said in a statement.
Connect via video or webcam: 56% of patients who could connect or follow up with a care team or specialist via video or webcam identified this technology as "extremely" or "very valuable." Fewer than 32% of providers use these systems, the study found.
Streamline the patient discharge process: 32% of providers are working to make this a reality. "Our discharge process] is still a challenge," said the CIO of a 400-plus bed facility. "We still have very complicated discharge instruction packets that can be 25 and 30 pages long, depending on the acuity of the patient… we are working on it."
Facilitate check-in:: Simplifying check-in via kiosks, self-service applications and/or digital signage can pay off. Fifty-three percent of patients with access to self-service applications, kiosks or digital signage used to simplify and ease the check-in process found this technology to be "extremely" or "very valuable." This segment sees more interest, with 41% of providers piloting or using this technology.
Regardless of the patient experience solutions they plan to adopt, healthcare providers -- be they hospitals, clinics or doctor offices -- and service providers have lots of upside and opportunity to work together and use high-speed broadband infrastructure to underpin a better experience, for end-customers and patients.
In a flurry of activity throughout the week, Donald (DJ) LaVoy, Deputy Under Secretary for Rural Development at the US Department of Agriculture, and his team spent about $145.8 million in the non-urban or suburban areas of seven states.
Calix reported revenue of $120.19 million – up 4% – in Q4 2019, putting a bounce in the step of company president and CEO Carl Russo and a shine to Calix's ongoing transition from hardware vendor to a provider of platforms enabled by cloud, APIs and subscriber experience.
Looking to curtail e-waste and improve the bottom line, BT will require customers to return routers and set-top boxes, although subscribers will not have to pay a fee when they receive regular broadband equipment.
Deploying DOCSIS 3.1 across its entire footprint gave Rogers Communications the ability to offer speeds of up to 1 Gbit/s,
contributing to a broadband segement that generated about 60% of the Canadian operator's $3.05 billion (US) in Q4 cable earnings.
It wasn't long ago that TV was ranked by subscribers as the most important service in the bundle provided by their communications service provider (CSP). Recent research indicates that for nearly three quarters of subscribers, broadband is now the most important service. Broadcast TV is the most important service to only 15% of North American consumers, replaced by OTT video streaming platforms like Netflix, Amazon Prime and Disney+. In addition, many different competitors are moving aggressively to stake a claim in consumers' homes.
In 2020, CSPs need to fight back by transforming their business models, which are becoming more reliant on a single source of revenue: fixed broadband services.
This webinar will focus on helping CSPs transform their business models by placing a firm focus on delivering a sensational subscriber experience and by offering compelling new services that generate value for subscribers. These actions will reinforce the CSP's strategic position in the home network and position themselves for growth in the next decade.
Key topics include:
Being the first to market with WiFi 6 technology, in response to consumer purchases of new devices over the holidays;
Having the insights needed to proactively resolve issues, often before your subscribers even know that there are issues;
Providing help desk agents with the visibility they need to resolve common subscriber issues more quickly;
Delivering a mobile app, in response to consumer demands for the ability to do some things themselves, rather than having to call technical support; and
Addressing consumer concerns around device security, privacy and control with enhanced security and parental controls.
In this insightful Light Reading radio show, Kurt Raaflaub, Head of Strategic Solutions Marketing, will outline the key service provider challenges, deployment considerations, next-gen Gigabit technologies, and service models to win market share in the rapidly growing MDU market.