The common theme for network operators in the sea of HIMSS 2019 announcements is really straightforward: advanced health services -- with remote monitoring, AR/VR and other applications -- demand advanced broadband networks.
"What all of these patient experience technologies have in common is that they can’t be delivered effectively without a foundation of stable, secure, high-capacity connectivity," said Satya Parimi, group vice president of Data Products at Spectrum Enterprise, which recently hired HIMSS Analytics to conduct a study on patient experience.
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HIMSS Analytics detected five opportunities, many of which health providers had not prioritized, said Parimi. Service providers like Spectrum Enterprise see opportunities among these technologies, especially where they leverage the operator's existing expertise in fiber and video delivery, as well as newer subjects such as mobile, Parimi noted.
These opportunities include:
In-home solutions and apps: Of those patients with access to in-home solutions or apps, 57% found them "extremely" or "very valuable," the HIMSS Analytics survey for Spectrum Enterprise found. Only 26% of healthcare providers had deployed this kind of preferred technology, the same report determined.
Bedside apps and solutions: Transparent and easy access to information (such as viewing test results, the patient's schedule for the day, menu choices and ordering options, requesting help and accessing room controls) is an obvious requirement -- yet one that's rarely easy to get. In the Spectrum-sponsored survey, 58% of respondents with access to bedside applications like this said they were "extremely/very valuable," yet only 28% of providers are deploying or testing these offerings. In other words, the HIMSS Analytics study demonstrated that patients and providers differ in how they value technologies that deliver patient experience, Spectrum Enterprise said in a statement.
Connect via video or webcam: 56% of patients who could connect or follow up with a care team or specialist via video or webcam identified this technology as "extremely" or "very valuable." Fewer than 32% of providers use these systems, the study found.
Streamline the patient discharge process: 32% of providers are working to make this a reality. "Our discharge process] is still a challenge," said the CIO of a 400-plus bed facility. "We still have very complicated discharge instruction packets that can be 25 and 30 pages long, depending on the acuity of the patient… we are working on it."
Facilitate check-in:: Simplifying check-in via kiosks, self-service applications and/or digital signage can pay off. Fifty-three percent of patients with access to self-service applications, kiosks or digital signage used to simplify and ease the check-in process found this technology to be "extremely" or "very valuable." This segment sees more interest, with 41% of providers piloting or using this technology.
Regardless of the patient experience solutions they plan to adopt, healthcare providers -- be they hospitals, clinics or doctor offices -- and service providers have lots of upside and opportunity to work together and use high-speed broadband infrastructure to underpin a better experience, for end-customers and patients.
More than a half-million Irish residents expected to have fiber broadband by 2020. But Ireland's National Broadband Plan has not even begun — and government officials today postponed any agreement again.
In a new report and searchable database, Broadband Now discovered fiber is the is the least expensive technology powering subscribers' connections. But the poorest, most rural residents pay the most for connectivity, regardless of underlying infrastructure.
As Vice President of Global Healthcare at AT&T, Maria Lensing oversees the telecommunications operator's technology and professional services offerings across the spectrum of medical providers, from solo practitioners and walk-in clinics to giant hospital chains, medical-device vendors and consulting firms. Lensing also sees more interest from traditional service providers -- cable and telecom operators looking to expand or build relationships with their own medical communities, perhaps as an adjunct to smart-home successes or standalone.
Lensing, who took on this role almost a year ago in May 2018, oversees both the sales and technical teams responsible for developing growth initiatives for AT&T's Global Healthcare business -- including products, services and industry-specific solutions. She also very actively promotes business minority inclusion, education and female empowerment programs and has been recognized both within and outside AT&T. Some awards she's received include "Top 40 Under 40" and "Super Woman in Business" from the Memphis Business Journal.
Join Maria Lensing, VP of Global Healthcare at AT&T, on Tuesday, April 23 at 12:00 p.m. ET / 9:00 p.m. PT, when she's the guest on BBWN Radio, hosted by Broadband World News Editor Alison Diana. Register now!
So far, the agenda includes a discussion of technologies such as fiber and 5G; defining the needs and solutions for a widely diverse range of customers; partnering for success in a typically slow-moving, budget-constrained market; learning and dispersing best practices from other verticals and within other business groups; promoting diversity and female empowerment when so many say they're doing so but so little has changed; and what she hopes to accomplish in another year in this role.
Register and post your questions for Maria on BBWN Radio's easy-to-use chat board. We will get to as many questions as possible. Please post questions before and during the broadcast. Once you've registered, you will be led to the chat board page. Talk to you on April 23!
Tune in to Broadband World News Radio on February 14 at 11 a.m. ET / 8 a.m. PT / 4 p.m. UK when John Isch, Practice Director of the Network and Voice Center of Excellence at Orange Business Services, discusses use cases, ROI and misconceptions of software-defined wide-area networks, virtualization and cloud.
Just when you thought the answer to your next technology direction question was clear, the noise around multiple new technology options fills the Internet and airwaves. Multiple 5Gs are being deployed; there's CableLabs' 10G initiative; the ITU and IEEE are toiling around 50G PON – and we haven’t even talked about Wi-Fi6 yet! Is any of this real, do you have to pay attention or can you just let the dust settle and then decide?
Since waiting is often not the best option, let’s demystify technology options, their impact on your business, and how to prepare for whatever the future brings.
In this webinar, Service Providers will learn:
Current state of 5G and how it affects everyone, not only mobile network providers.
Latest technologies being developed and how they will benefit their networks and subscribers.
How to prepare their networks for the future – whatever it may hold.