Ajit Pai awoke in a very bad mood on Wednesday. It would be difficult to smarm today, even if his Big Mug were full of something other than chamomile tea -- which, of course, it wasn't. Recently he'd been forced to share data about whether providers' services met their advertised speed, and show the technologies operators used -- fiber or DSL.
Of course, he had not really been forced, Pai assured himself as he affixed whitening strips to his teeth. He ran the show, as everyone knew. It is, however, called politics for a reason and sometimes you have to play the game. Pai winked at his reflection, then reached for Aspirin to calm the immediate headache that caused.
After all, he mused on his way into the office, some pesky people (h/t Ars Technica) noticed when his Federal Communications Commission didn't release the 2017 Measuring Broadband Program report. And they really took stock when the 2018 report never emerged. People actually read this thing? Amazing. At least one media outlet made two public records requests. Pushy. Most folk did not notice if their partner swapped out the couch. He obviously was very important, with so many people hanging on his acts and words.
He wasn't the only one deceived by the Russians, for crying out loud. How was he to know the Putin and his gang cared about net neutrality in the US? Maybe Mueller should get involved? No, not a good idea. Pai quickly shook his head. What about Facebook's role in all this? And Twitter? Maybe he'd get PR onto that… Hmm.
Well, he had released the numbers all right. Yeah, right in the middle of pre-holiday rush, all in one big, giant bumper-size issue. Now instead of family time and the year-end doldrums, those reporters would have to dig hard to unbury this data carefully hidden away in the appendices (on page 349 and page 463). And his blog? Well, he told consumers about things they really care about: Robocalls and 5G. Oooh, and rural, of course. That's very on-trend.
His peeps would shrink the comparison base, just to make things fun. What else? Why not make it more difficult to compare providers' services? That should get a rise out of the media and competing operators. Maybe? Maybe not.
It started out as a very bad day, but it wasn't so terrible after all, he thought later. Pai stretched languidly. Maybe he'd make that 762-page report twice as long when he repeated the ploy in 2020.
The lack of an accurate broadband map means states and counties are tackling this issue themselves – and sometimes finding big disparities in the data – before spending their residents' money on deploying infrastructure.
Years of investment in infrastructure and user-friendly tools make the difference in how operators act before and after natural disasters, even though Hurricane Dorian's impact on Florida was far less than originally forecast (thankfully).
The number and power of Britain's so-called altnets is growing, increasing access to fiber-based gigabit broadband for residents and businesses where incumbents such as BT, Virgin and Openreach did not deliver.
It wasn't long ago that TV was ranked by subscribers as the most important service in the bundle provided by their communications service provider (CSP). Recent research indicates that for nearly three quarters of subscribers, broadband is now the most important service. Broadcast TV is the most important service to only 15% of North American consumers, replaced by OTT video streaming platforms like Netflix, Amazon Prime and Disney+. In addition, many different competitors are moving aggressively to stake a claim in consumers' homes.
In 2020, CSPs need to fight back by transforming their business models, which are becoming more reliant on a single source of revenue: fixed broadband services.
This webinar will focus on helping CSPs transform their business models by placing a firm focus on delivering a sensational subscriber experience and by offering compelling new services that generate value for subscribers. These actions will reinforce the CSP's strategic position in the home network and position themselves for growth in the next decade.
Key topics include:
Being the first to market with WiFi 6 technology, in response to consumer purchases of new devices over the holidays;
Having the insights needed to proactively resolve issues, often before your subscribers even know that there are issues;
Providing help desk agents with the visibility they need to resolve common subscriber issues more quickly;
Delivering a mobile app, in response to consumer demands for the ability to do some things themselves, rather than having to call technical support; and
Addressing consumer concerns around device security, privacy and control with enhanced security and parental controls.
In this insightful Light Reading radio show, Kurt Raaflaub, Head of Strategic Solutions Marketing, will outline the key service provider challenges, deployment considerations, next-gen Gigabit technologies, and service models to win market share in the rapidly growing MDU market.