The challenge of monetizing high-speed broadband was the most crucial component of operators' business strategies, a 2017 worldwide survey of service providers discovered. With even more ultra-broadband networks available today, does this issue still worry operators most -- or has another hurdle replaced it?
Customer-led convergence keeps every sector of the broadband industry on its toes, according to "Towards the Gigabit Society," last year's Broadband World Forum Survey, which tallied findings from more than 230 C-level insiders.
"In 2017, the report identified the demands that will be placed on the fixed network by 5G, IoT and autonomous vehicles are unprecedented and are a key concern from operator respondents," said Heather James, portfolio director of Broadband World Forum.
This year's study addresses existing and new opportunities and challenges operators face. Industry experts will discuss the results of this year’s survey at Broadband World Forum’s first digital week, running from May 21 to 25 in Messe, Berlin.
"The 2018 survey seeks to find how things have progressed for operators as the role of fixed assets in 5G delivery becomes more apparent. We also expect that value-added services, from OTT video to IoT and smart cities will be a priority for respondents," James added. "While the possible options are endless, the real make-or-break for networks will be the technology they choose to invest in to deliver the capabilities of these new services; something the survey will attempt to find out."
On Jan. 23, Broadband World News hosts a Calix-sponsored webinar that explores several ways CSPs can enhance customer experience and find new business opportunities to avoid devolving into a speed race where nobody wins, not even the customer.
The lack of an accurate broadband map means states and counties are tackling this issue themselves – and sometimes finding big disparities in the data – before spending their residents' money on deploying infrastructure.
Next year many operators must decide whether to invest more in HFC or go all-in to fiber, pick their PON and choose their managed-WiFi path, writes analyst Dan Grossman, who also recommends providers bundle managed WiFi and analytics to best serve residential subscribers -- and operators' own businesses.
Public-private partnerships, investor interest, self-help in rural areas and incumbents' return set the scene for a busy year of broadband deployment in the US countryside in 2020, writes Analyst Dan Grossman.
It wasn't long ago that TV was ranked by subscribers as the most important service in the bundle provided by their communications service provider (CSP). Recent research indicates that for nearly three quarters of subscribers, broadband is now the most important service. Broadcast TV is the most important service to only 15% of North American consumers, replaced by OTT video streaming platforms like Netflix, Amazon Prime and Disney+. In addition, many different competitors are moving aggressively to stake a claim in consumers' homes.
In 2020, CSPs need to fight back by transforming their business models, which are becoming more reliant on a single source of revenue: fixed broadband services.
This webinar will focus on helping CSPs transform their business models by placing a firm focus on delivering a sensational subscriber experience and by offering compelling new services that generate value for subscribers. These actions will reinforce the CSP's strategic position in the home network and position themselves for growth in the next decade.
Key topics include:
Being the first to market with WiFi 6 technology, in response to consumer purchases of new devices over the holidays;
Having the insights needed to proactively resolve issues, often before your subscribers even know that there are issues;
Providing help desk agents with the visibility they need to resolve common subscriber issues more quickly;
Delivering a mobile app, in response to consumer demands for the ability to do some things themselves, rather than having to call technical support; and
Addressing consumer concerns around device security, privacy and control with enhanced security and parental controls.
In this insightful Light Reading radio show, Kurt Raaflaub, Head of Strategic Solutions Marketing, will outline the key service provider challenges, deployment considerations, next-gen Gigabit technologies, and service models to win market share in the rapidly growing MDU market.