With the release today of Calix Support Cloud and Calix Marketing Cloud, Calix aims to decrease the cost, complexity -- and truck rolls -- associated with broadband deployment, thereby improving subscriber experience and profitability.
These latest updates to the Calix Cloud platform incorporate analytics so service providers are better equipped to deliver support and enable marketing departments to accelerate decision-making, according to the vendor.
ALLO Communications, which is installing about 400 Calix GigaCenter routers each week, focuses on subscriber experience as a differentiator, said Nick Colton, director of technical support, in a statement. Already a test user for Self-Help, ALLO wants to deploy Self-Heal to all subscribers in the future, he said.
"We see nearly 25 percent of our Wi-Fi related support calls come in within the first 45 days of service, so our ability to support them from day one sets the bar high for our future interactions," said Colton. "As their journey with ALLO continues, Self-Help is another key differentiator as we have already seen a reduction in repeat calls after enabling this for a subset of subscribers."
Customization options: Authorized users can select the most important subscriber profiles for business growth to streamline reports and make better, faster marketing decisions
Simplified workflows: Real-time access to and visualization of data for easier, quicker and more accurate campaign segmentation
Day 1 Subscriber Experience, which focus on both long-term and new customers. With Calix Marketing Cloud, operators have access to new customization capabilities and simplified workflows, according to Calix
John Saw, Sprint's chief technology officer, discusses the provider's extensive use of fiber to support its 5G initiatives, which will bring broadband to rural America and supporter Sprint's renewed focus on the enterprise.
Calix has launched a line card for its AXOS E7-2 Intelligent Modular System that enables operators to more efficiently aggregate traffic from remote systems and helps to reduce capex and increase operational efficiencies.
Think about it: The access network touches every single one of your subscribers. Devices in the subscriber network are getting smarter because processing power has increased, and costs have come down. But how does the proliferation of intelligent devices at the edge affect your network? Your first thought is likely increased demand for bandwidth. True, but have you thought about how the increase in devices creates a need for a more secure network? Learn how you can simplify your network, reduce network elements and create a more secure network in the process.
In this insightful Light Reading radio show, Kurt Raaflaub, Head of Strategic Solutions Marketing, will outline the key service provider challenges, deployment considerations, next-gen Gigabit technologies, and service models to win market share in the rapidly growing MDU market.