HOBOKEN, N.J. -- OpenVault, a global provider of industry analytics and technology solutions for broadband operators, today announced a new product designed to increase visibility into the connected devices on in-home WiFi networks and arm operators for the complexity of IoT environments.
OpenVault's ACS WiFi Insider enables operators to address the growing challenges of household device topography and data usage behaviors as key factors impacting broadband experiences. The product extends operator visibility, diagnostics and control over modems and WiFi connected devices, resulting in optimized customer support, lower operating costs, reduced truck rolls and improved customer experience.
ACS WiFi Insider insights can maximize the value of the Revenue Accelerator, an OpenVault product announced earlier this year that helps operators identify subscribers that are candidates for faster broadband speeds based on several data attributes, including the number and types of IoT devices within their households.
"In an IoT world, operators require intelligent tools that aggressively address a challenging and opportunistic ecosystem of countless devices, all dependent on a single WiFi connection," said Tony Costa, executive vice president and CTO of OpenVault. "ACS WiFi Insider provides real-time problem diagnosis and troubleshooting with policies and workflows that are triggered by device activity, providing actionable information for the troubleshooting of home network issues and ultimately resulting in higher customer satisfaction and lower churn."
As one of the industry's top broadband analytics and solution providers, OpenVault's products are designed to help operators not only more effectively manage their networks, but actually optimize the revenue opportunities that data growth presents.
"With our extensive experience collecting and analyzing broadband data usage traffic, OpenVault is uniquely positioned to provide operators with new ways to meet demand, retain subscribers, differentiate services and drive profit," Costa added. "As IoT devices proliferate, ACS WiFi Insider will play a key role in operators' ability to adjust broadband service delivery to meet changing market needs and ensure future growth."
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It wasn't long ago that TV was ranked by subscribers as the most important service in the bundle provided by their communications service provider (CSP). Recent research indicates that for nearly three quarters of subscribers, broadband is now the most important service. Broadcast TV is the most important service to only 15% of North American consumers, replaced by OTT video streaming platforms like Netflix, Amazon Prime and Disney+. In addition, many different competitors are moving aggressively to stake a claim in consumers' homes.
In 2020, CSPs need to fight back by transforming their business models, which are becoming more reliant on a single source of revenue: fixed broadband services.
This webinar will focus on helping CSPs transform their business models by placing a firm focus on delivering a sensational subscriber experience and by offering compelling new services that generate value for subscribers. These actions will reinforce the CSP's strategic position in the home network and position themselves for growth in the next decade.
Key topics include:
Being the first to market with WiFi 6 technology, in response to consumer purchases of new devices over the holidays;
Having the insights needed to proactively resolve issues, often before your subscribers even know that there are issues;
Providing help desk agents with the visibility they need to resolve common subscriber issues more quickly;
Delivering a mobile app, in response to consumer demands for the ability to do some things themselves, rather than having to call technical support; and
Addressing consumer concerns around device security, privacy and control with enhanced security and parental controls.
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