Chicago -- GigNet, the new operating brand of Cobalt Holdings , on Monday complete a 180-kilometer fiber-optic broadband network from Playa Mujeres to Cancun to Tulum, Mexico. The provider also opened a new 5,000 square foot office in Cancun and a Network Operations Center (NOC), designated the first in Quintana Roo to offer local 24/7 network support for its customers.
"We intend to disrupt the broadband market in the Mexican Caribbean," said Mark Carney, chief business development officer at GigNet. "We use our own capital to offer 1 gig of Internet broadband connectivity to each hotel property, along with fiber-to-the-room and seamless roaming WiFi, in exchange for a small per-room per-day charge. This compelling value proposition is made possible by our superior, fully redundant fiber-optic network with guaranteed dedicated bandwidth, service quality network guarantees, exceptional security and around-the-clock network support and monitoring from our local NOC in Cancun -- the first of its kind in Quintana Roo."
Although the area dubbed the Mexican Caribbean is one of the world's hottest travel destinations, connectivity has not kept up and tourists are disconnected, he said. Although vacationers often wish to disconnect, being forced to do so by poor WiFi or expensive service gives travelers little choice, Carney noted.
"Put simply, while the Mexican Caribbean is a leading travel destination in the world, with world-class properties and amenities, the Internet and Wi-Fi quality at many properties have not kept up with guest expectations," he said. "Most families now check in with six to eight broadband devices and video streamlining requirements that are not being met."
In addition, the hospitality industry is starting to adopt emerging digital hospitality initiatives such as mobile check-in via a personal device or centrally located kiosks, digital room keys sent directly to a smart phone, and room amenities easily accessible via personal devices. Guests are willing to pay more for these new services that require better, more reliable broadband. "All this means properties can generate improved social media reviews and more income with the services we enable; it’s good business," Carney added.
GigNet also sells broadband to local enterprise customers who need additional connectivity, as well as wholesale connectivity to mobile carriers, cable companies and other Internet providers.
"Our dedicated broadband network eliminates multiple carriers and finger-pointing. We take full responsibility for end-to-end service delivery, unlike our competitors," he said.
GigNet also completed its 5,000 square foot office to serve as GigNet's primary sales and marketing office and NOC. Located in the heart of the Cancun business district, the site also serves as a customer support center and administrative office for Cobalt's new GigNet-branded fiber-optic broadband network.
The locale features a customer presentation center for meetings and demos of GigNet's high-speed broadband services for the hospitality industry, enterprises and other customers. As the GigNet NOC, the facility features advanced event detection systems and state-of-the-art service level responses to keep the GigNet infrastructure operating at peak performance.
"The NOC's goal is 100% up-time for our clients' environments. Our NOC services are thorough and comprehensive –- from initial setup to 24×7 support to post-event analysis and reports," said Eduardo Garcia, director of operations at GigNet. "From this central location we can mitigate circuit issues, troubleshoot equipment problems, coordinate and dispatch field support if needed, and communicate with our hotel, enterprise and carrier customers."
More than a half-million Irish residents expected to have fiber broadband by 2020. But Ireland's National Broadband Plan has not even begun — and government officials today postponed any agreement again.
In a new report and searchable database, Broadband Now discovered fiber is the is the least expensive technology powering subscribers' connections. But the poorest, most rural residents pay the most for connectivity, regardless of underlying infrastructure.
As Vice President of Global Healthcare at AT&T, Maria Lensing oversees the telecommunications operator's technology and professional services offerings across the spectrum of medical providers, from solo practitioners and walk-in clinics to giant hospital chains, medical-device vendors and consulting firms. Lensing also sees more interest from traditional service providers -- cable and telecom operators looking to expand or build relationships with their own medical communities, perhaps as an adjunct to smart-home successes or standalone.
Lensing, who took on this role almost a year ago in May 2018, oversees both the sales and technical teams responsible for developing growth initiatives for AT&T's Global Healthcare business -- including products, services and industry-specific solutions. She also very actively promotes business minority inclusion, education and female empowerment programs and has been recognized both within and outside AT&T. Some awards she's received include "Top 40 Under 40" and "Super Woman in Business" from the Memphis Business Journal.
Join Maria Lensing, VP of Global Healthcare at AT&T, on Tuesday, April 23 at 12:00 p.m. ET / 9:00 p.m. PT, when she's the guest on BBWN Radio, hosted by Broadband World News Editor Alison Diana. Register now!
So far, the agenda includes a discussion of technologies such as fiber and 5G; defining the needs and solutions for a widely diverse range of customers; partnering for success in a typically slow-moving, budget-constrained market; learning and dispersing best practices from other verticals and within other business groups; promoting diversity and female empowerment when so many say they're doing so but so little has changed; and what she hopes to accomplish in another year in this role.
Register and post your questions for Maria on BBWN Radio's easy-to-use chat board. We will get to as many questions as possible. Please post questions before and during the broadcast. Once you've registered, you will be led to the chat board page. Talk to you on April 23!
Tune in to Broadband World News Radio on February 14 at 11 a.m. ET / 8 a.m. PT / 4 p.m. UK when John Isch, Practice Director of the Network and Voice Center of Excellence at Orange Business Services, discusses use cases, ROI and misconceptions of software-defined wide-area networks, virtualization and cloud.
Just when you thought the answer to your next technology direction question was clear, the noise around multiple new technology options fills the Internet and airwaves. Multiple 5Gs are being deployed; there's CableLabs' 10G initiative; the ITU and IEEE are toiling around 50G PON – and we haven’t even talked about Wi-Fi6 yet! Is any of this real, do you have to pay attention or can you just let the dust settle and then decide?
Since waiting is often not the best option, let’s demystify technology options, their impact on your business, and how to prepare for whatever the future brings.
In this webinar, Service Providers will learn:
Current state of 5G and how it affects everyone, not only mobile network providers.
Latest technologies being developed and how they will benefit their networks and subscribers.
How to prepare their networks for the future – whatever it may hold.