HUNTSVILLE, Ala. -- SmartRG, an ADTRAN company, today unveiled Intellifi a whole-home, turn-key mesh WiFi solution tailored for service providers.
Designed to create an immersive whole home WiFi customer experience, Intellifi delivers ultrafast, intuitive and reliable broadband to every corner of the home with the new SE80ac, a compact, wall-pluggable, mesh access point designed to support seamless roaming throughout the home. "The smart home is the next battleground for network operators as they look to offer new and innovative services that have traditionally been delivered by over-the-top service providers," J. Arnold & Associates Principal Analyst Jon Arnold said. "By enabling operators to seamlessly manage WiFi services to ensure whole-home coverage and support for IoT devices, SmartRG is delivering the cloud services, software and hardware needed for a host of new service and revenue potential."
Scalable to any size home with the deployment of up to five SE80ac satellites, the network automatically creates a mesh system that delivers seamless coverage to every room in the home, eliminating dead spots, making slow WiFi and poor connections—the number one reason for calls to service providers' customer care—a thing of the past.
"There are a myriad of consumer WiFi Mesh solutions on the market today. But service providers have higher expectations when it comes to customer experience and reliability. We believe these advanced requirements will make the difference in any subscriber's home," SmartRG Chief Technology Officer David La Cagnina said.
"Intellifi was designed to deliver more than great WiFi. It also seamlessly integrates with the subscriber's entire broadband experience. With it, any service provider can offer their own fully-managed whole-home WiFi service, ready for stellar remote support, troubleshooting and customer care," he added.
In addition to easy onboarding and intelligent WiFi roaming, Intellifi enables carrier-grade support via remote management and predictive customer care powered by analytics, as well as air-time management to balance triple-play surfing, voice and video service experience. It also opens the door to future services, as a reliable connection is essential for a fully integrated IoT capable, immersive whole home WiFi services and applications. SmartRG's solution also integrates within the carrier network to perform automatic updates and can prioritize video, voice and gaming services to ensure service remains uninterrupted throughout the day.
Intellifi devices are self-organizing and can be managed over any connection: wireless, ethernet or even coaxial and powerline. As soon as an extender is detected, a full setup is performed in real time and the Intellifi hub is in control of the node. Using a wired connection has the advantage of leaving additional precious airtime to wireless clients and, most importantly, ensures subscribers get Gigabit wireless connectivity wherever they need it most.
Intellifi SE80ac mesh kits are in customer trials today and will be generally available in Q4 2019. Additional mesh kits featuring tri-band capability, as well as WiFi 6 (802.11ax) are planned for availability in 2020. Through SmartRG's established participation within the prpl Foundation's prplMesh project, the Intellifi roadmap includes WiFi Alliance EasyMesh R3 compliance and certification, occurring in 2020.
On Jan. 23, Broadband World News hosts a Calix-sponsored webinar that explores several ways CSPs can enhance customer experience and find new business opportunities to avoid devolving into a speed race where nobody wins, not even the customer.
The lack of an accurate broadband map means states and counties are tackling this issue themselves – and sometimes finding big disparities in the data – before spending their residents' money on deploying infrastructure.
Next year many operators must decide whether to invest more in HFC or go all-in to fiber, pick their PON and choose their managed-WiFi path, writes analyst Dan Grossman, who also recommends providers bundle managed WiFi and analytics to best serve residential subscribers -- and operators' own businesses.
Public-private partnerships, investor interest, self-help in rural areas and incumbents' return set the scene for a busy year of broadband deployment in the US countryside in 2020, writes Analyst Dan Grossman.
It wasn't long ago that TV was ranked by subscribers as the most important service in the bundle provided by their communications service provider (CSP). Recent research indicates that for nearly three quarters of subscribers, broadband is now the most important service. Broadcast TV is the most important service to only 15% of North American consumers, replaced by OTT video streaming platforms like Netflix, Amazon Prime and Disney+. In addition, many different competitors are moving aggressively to stake a claim in consumers' homes.
In 2020, CSPs need to fight back by transforming their business models, which are becoming more reliant on a single source of revenue: fixed broadband services.
This webinar will focus on helping CSPs transform their business models by placing a firm focus on delivering a sensational subscriber experience and by offering compelling new services that generate value for subscribers. These actions will reinforce the CSP's strategic position in the home network and position themselves for growth in the next decade.
Key topics include:
Being the first to market with WiFi 6 technology, in response to consumer purchases of new devices over the holidays;
Having the insights needed to proactively resolve issues, often before your subscribers even know that there are issues;
Providing help desk agents with the visibility they need to resolve common subscriber issues more quickly;
Delivering a mobile app, in response to consumer demands for the ability to do some things themselves, rather than having to call technical support; and
Addressing consumer concerns around device security, privacy and control with enhanced security and parental controls.
In this insightful Light Reading radio show, Kurt Raaflaub, Head of Strategic Solutions Marketing, will outline the key service provider challenges, deployment considerations, next-gen Gigabit technologies, and service models to win market share in the rapidly growing MDU market.