HUNTSVILLE, Ala.-- During its 2019 CONNECT Press & Analyst Event, ADTRAN today announced it's expanded Mosaic Subscriber Experience Suite by integrating SmartRG tools for CPE management and WiFi analytics, providing a single user interface for end-to-end network visibility across the access network and down to the devices connected in the home.
The SmartRG tools now integrated include the following:
SmartRG Home Analytics provides real-time and historical analysis of the home WiFi network with recommended corrective actions for individual support agents and end users.
SmartRG Device Manager provides safe and secure management of customer premises devices through a variety of open standards defined by the Broadband Forum.
These additions enhance the core value of ADTRAN Mosaic which gives service providers tools that are truly vendor and technology agnostic, simplify network operations and improve customer satisfaction. The software suite is now integrated with over 450 devices and systems across DOCSIS, xDSL, PON and Fixed Wireless Access (FWA) technologies from multiple equipment vendors and integrates directly with service provider billing systems. This flexibility has led to rapid adoption with more than 150 service providers now leveraging these tools to optimize their business across nearly two million subscribers and devices under management.
"It is not uncommon for service providers to work with limited visibility into their network—usually resulting in preventable customer frustration at the cost of hours of customer support calls and numerous truck rolls," IHS Markit Carrier Networks Technology Fellow and Advisor Michael Howard said. "We believe that service providers will want to examine these tools now integrated into Mosaic, since they are designed to save hundreds of hours in troubleshooting customer issues, which typically leads to happier customers and measurably reduced OpEx."
In the past, service providers have been forced to work with siloed management systems that provided segmented views of the network and complicated management of multi-vendor equipment. These segmented or proprietary views of the network lead to delays in servicing customers effectively and required customer service representatives (CSRs) to spend additional time searching across multiple systems to service a single customer issue.
Now with the SmartRG tools, Mosaic continues to enable providers to easily find a subscriber and extend visibility into the home WiFi network where customer satisfaction is truly defined. Enhancing the interface for CSRs to place this information at their fingertips helps providers be more efficient and improve customer satisfaction, while reducing operating expense.
"We are excited to capitalize on our acquisition of SmartRG by integrating their market leading assets into our Mosaic software suite," ADTRAN Product Line Management Director Jeremy Harris said. "Convergence of these tools into a common interface is a major leap forward for service providers looking to offer intuitive WiFi monitoring, elevated subscriber insight and assured 4K video quality across multi-vendor networks."
It would cost about $70 billion over 10 years to bring all-fiber fixed-access broadband to rural and small-town America, writes Fiber Broadband Association President and CEO Lisa Youngers in this month's exclusive BBWN column. The ROI? Priceless.
In this insightful Light Reading radio show, Kurt Raaflaub, Head of Strategic Solutions Marketing, will outline the key service provider challenges, deployment considerations, next-gen Gigabit technologies, and service models to win market share in the rapidly growing MDU market.
The cable industry took a major step in the battle for Gigabit broadband supremacy with the announcement of its 10G Platform vision. The key to realizing this vision hinges on leveraging the right access technologies and network architectures to provide the best balance of benefit versus cost.
One network path has the MSO embracing Next-Generation Hybrid Fiber Coax (NG HFC), which includes:
Distributed Access Architecture (DAA)
Full Duplex DOCSIS (FDX)
Virtual Cable Converged Access Platforms (vCCAP)
Fiber-to-the-Home/Business (FTTH/B) is another network option, affording gigabit broadband scalability and 10Gbps service capability. How is an MSO to decide where which option works best and what to do now to prepare its networks for the onslaught of high-bandwidth residential and business applications?
During this webinar, Jack Burton, principal of Broadband Success Partners, outlines current and new access network architectures. Additionally, he will examine the facts and debunk some common misconceptions surrounding both fiber and NG HFC network deployment and maintenance.
Tuesday, September 10, 2019 12:00 p.m. New York / 5:00 p.m. London
Wi-Fi is the foundation of the connected home for consumers; yet, it’s often a source of frustration. With the imminent release of the new Wi-Fi 6 standard – combined with a strong Managed Wi-Fi offer – service providers can reverse subscriber frustration while tapping into new revenue streams.
Key topics include:
What’s different about Wi-Fi 6 and why it matters to your subscribers
The importance of offering Managed Wi-Fi and its connection to Wi-Fi 6
How you can elevate your brand and gain a strong foothold in the home network.