Also today, Australia considers giving NBN penalties to the people, BT conquers Spanish government's contract, Prince Edwards Isle helps ISPs and Brits flunk cheesy broadband quiz.
Hey, the US has an updated broadband map, we hear -- but the public is not allowed to see it. On October 2, the National Telecommunications & Information Administration said it'll pilot to "test the map's functionality and expand it to other states." Congress told NTIA to create a new version of the "National Broadband Availability Map," and allotted funds for the map (which NTIA refers to as a geographic information system "platform for the visualization and comparison" of data sets). Here's a graphic of states that participated in the pilot of the secret map. (See Why Did FCC Kill NTIA's Broadband Map?)
NTIA's is not sharing the upgraded map with the public but did provide an image of states that participated in the pilot mapping program. (Source: NTIA)
Currently, if NBN Co.'s wholesale network is congested and performance suffers or a rep misses an appointment with an end-customer, the Australian operator pays a rebate (a.k.a. a penalty fee) to the service provider that connects the subscriber to NBN's infrastructure. But a rule now under consideration would give that rebate directly to the subscriber, according to the Australian Competition and Consumer Commission (ACCC). "We have heard long-standing concerns from consumers about how frustrating, inconvenient and costly these issues can be," ACCC chair Rod Sims said, according to a Light Reading article. Indeed. (See NBN Faces Penalties but Deeper Issues Can't Be Fixed.)
The Spanish government chose BT to upgrade its worldwide network, signing a €39.97 million ($43.81 million), three-year contract to connect Spain's embassies, consulates and trade offices. Along with traditional corporate buildings, the deal includes a polar research station in Antarctica and satellite-based connections to ten scientific research ships traveling around the Mediterranean Sea and Atlantic Ocean.
Prince Edward Isle's government plans to invest $10 million in the PEI Broadband Fund (PEIBF) over the next five years, and is now accepting applications from ISPs for projects the group approves. ISPs can apply for up to 50% of eligible costs of installation of infrastructure to enhance broadband services, the Journal Pioneer reported. More information and applications are available here.
Cats of the Internet
Sure, the Internet is full of cats -- but c'mon, what's cuter than a real kitten? (Source: Pixabay)
Growing up in Derbyshire, it wasn't uncommon to hear that Brits cared for animals more than people. That doesn't seem to be the case anymore -- and don't even think about taking away their broadband, according to yet another dumb survey asking folks to chime in on "hat's more important than broadband?" In this case, half of Brits surveyed said decent broadband was more important than their life partner; 70% put broadband over Fluffy the Cat, Dudley the Dog or Harry Hamster. Thanks for that bit of news, TalkTalk.
On Jan. 23, Broadband World News hosts a Calix-sponsored webinar that explores several ways CSPs can enhance customer experience and find new business opportunities to avoid devolving into a speed race where nobody wins, not even the customer.
The lack of an accurate broadband map means states and counties are tackling this issue themselves – and sometimes finding big disparities in the data – before spending their residents' money on deploying infrastructure.
Next year many operators must decide whether to invest more in HFC or go all-in to fiber, pick their PON and choose their managed-WiFi path, writes analyst Dan Grossman, who also recommends providers bundle managed WiFi and analytics to best serve residential subscribers -- and operators' own businesses.
Public-private partnerships, investor interest, self-help in rural areas and incumbents' return set the scene for a busy year of broadband deployment in the US countryside in 2020, writes Analyst Dan Grossman.
It wasn't long ago that TV was ranked by subscribers as the most important service in the bundle provided by their communications service provider (CSP). Recent research indicates that for nearly three quarters of subscribers, broadband is now the most important service. Broadcast TV is the most important service to only 15% of North American consumers, replaced by OTT video streaming platforms like Netflix, Amazon Prime and Disney+. In addition, many different competitors are moving aggressively to stake a claim in consumers' homes.
In 2020, CSPs need to fight back by transforming their business models, which are becoming more reliant on a single source of revenue: fixed broadband services.
This webinar will focus on helping CSPs transform their business models by placing a firm focus on delivering a sensational subscriber experience and by offering compelling new services that generate value for subscribers. These actions will reinforce the CSP's strategic position in the home network and position themselves for growth in the next decade.
Key topics include:
Being the first to market with WiFi 6 technology, in response to consumer purchases of new devices over the holidays;
Having the insights needed to proactively resolve issues, often before your subscribers even know that there are issues;
Providing help desk agents with the visibility they need to resolve common subscriber issues more quickly;
Delivering a mobile app, in response to consumer demands for the ability to do some things themselves, rather than having to call technical support; and
Addressing consumer concerns around device security, privacy and control with enhanced security and parental controls.
In this insightful Light Reading radio show, Kurt Raaflaub, Head of Strategic Solutions Marketing, will outline the key service provider challenges, deployment considerations, next-gen Gigabit technologies, and service models to win market share in the rapidly growing MDU market.