PHILADELPHIA -- Comcast Business today announced that it has signed an access agreement with iTel Networks, a leading Canadian network service provider, to deliver managed broadband services to U.S.-based enterprise customers with a presence in Canada. Comcast Business will leverage iTel Networks' vendor relationships to expand Comcast Business' footprint and support its U.S.-based Enterprise Solutions customers' locations throughout Canada with its Managed Broadband offering.
Connected technologies are the foundation of today's data-driven business environment. Fast, reliable, scalable and secure networks are critical. However, managing performance across a large, distributed enterprise is a complex task and day-to-day management can strain resources that could otherwise be focused to help drive productivity and profitability in the core business.
"Our Enterprise Solutions team has uncovered a wealth of opportunities for Comcast Business to deliver services outside the U.S. Many of our existing enterprise customers and prospects have locations outside the United States -- in particular, in Canada," said Glenn Katz, Senior Vice President and General Manager of Comcast Business Enterprise Solutions. "We're excited to announce that we are leveraging this exciting new relationship with iTel Networks to serve our Managed Broadband enterprise customers' Canadian locations."
Comcast Business can provide custom network connectivity solutions with the ability to provision quality services now with U.S. and Canadian coverage, as well as options that provide physical diversity from traditional telecommunications providers. With access to broadband technologies that enable reliable, low-cost connectivity with increased bandwidth availability, Comcast Business can offer a solution that leverages a mix of access technologies to help today's distributed enterprises simplify network management.
Comcast Business' Managed Broadband service offers enterprises a single service provider to oversee order management, installation, account management, and billing for all on-net and off-net locations. Additionally, it can provide proactive up/down network monitoring via geographically diverse Network Operations Centers (NOCs) located in the continental United States, and 24x7x365 support for all managed broadband locations.
On Jan. 23, Broadband World News hosts a Calix-sponsored webinar that explores several ways CSPs can enhance customer experience and find new business opportunities to avoid devolving into a speed race where nobody wins, not even the customer.
The lack of an accurate broadband map means states and counties are tackling this issue themselves – and sometimes finding big disparities in the data – before spending their residents' money on deploying infrastructure.
Next year many operators must decide whether to invest more in HFC or go all-in to fiber, pick their PON and choose their managed-WiFi path, writes analyst Dan Grossman, who also recommends providers bundle managed WiFi and analytics to best serve residential subscribers -- and operators' own businesses.
Public-private partnerships, investor interest, self-help in rural areas and incumbents' return set the scene for a busy year of broadband deployment in the US countryside in 2020, writes Analyst Dan Grossman.
It wasn't long ago that TV was ranked by subscribers as the most important service in the bundle provided by their communications service provider (CSP). Recent research indicates that for nearly three quarters of subscribers, broadband is now the most important service. Broadcast TV is the most important service to only 15% of North American consumers, replaced by OTT video streaming platforms like Netflix, Amazon Prime and Disney+. In addition, many different competitors are moving aggressively to stake a claim in consumers' homes.
In 2020, CSPs need to fight back by transforming their business models, which are becoming more reliant on a single source of revenue: fixed broadband services.
This webinar will focus on helping CSPs transform their business models by placing a firm focus on delivering a sensational subscriber experience and by offering compelling new services that generate value for subscribers. These actions will reinforce the CSP's strategic position in the home network and position themselves for growth in the next decade.
Key topics include:
Being the first to market with WiFi 6 technology, in response to consumer purchases of new devices over the holidays;
Having the insights needed to proactively resolve issues, often before your subscribers even know that there are issues;
Providing help desk agents with the visibility they need to resolve common subscriber issues more quickly;
Delivering a mobile app, in response to consumer demands for the ability to do some things themselves, rather than having to call technical support; and
Addressing consumer concerns around device security, privacy and control with enhanced security and parental controls.
In this insightful Light Reading radio show, Kurt Raaflaub, Head of Strategic Solutions Marketing, will outline the key service provider challenges, deployment considerations, next-gen Gigabit technologies, and service models to win market share in the rapidly growing MDU market.