LINKOPING, Sweden and PORTSMOUTH, UK -- Full-fiber operator toob -- which wanted to deliver gigabit broadband speeds to more than 100,000 UK premises by the end of 2021, needed a software solution to fully automate the customer journey.
Working closely alongside the toob team, Netadmin has delivered Netadmin Nine according to an ambitious timeline, including its main capabilities such as Order Management, Provisioning, Ticket Management, Inventory Management, Monitoring, and much more. The solution also includes Add-ons such as a fiber installation portal and a self-service portal to enable a single flow for the entire order process, from registration of interest until the customer receives the active service. This will provide toob with a fully automated solution supporting both their business model as well as their every-day operations.
"We needed a product that would allow us to deliver great customer experience and we wanted to create a solution that allows customers to order and manage their hyperspeed broadband however they wish, either fully automated through an on-line portal or, if they prefer, by talking to one of our team who can answer all their questions. With Netadmin at the heart of our solution we can deliver against this ambition. Netadmin provides us a platform to automate and scale our business" said Andy Luckham, IT and Operations director at toob.
Netadmin's solution will play an important role in toob's customer journey, from the availability check for the customer's address to creating the customer's invoice. Via Netadmin Nine's API the software integrates with other systems such as SMS services and billing software.
"We are delighted to work with such an experienced team as toob. Their focus on automation and their knowledge has made this project very successful," said Jonas Svensson, CEO Netadmin.
toob is Netadmin's third customer on the UK market. Other Netadmin customers in the UK are Gigaclear and OFNL.
STC, Comcast and NTT Communications are among the operators interested in using Cisco's Silicon One, part of the vendor's newly unveiled unified single silicon architecture for routers that is designed to slash testing costs and time.
Many Tier 1 MSOs have yet to choose between EPON and GPON, and their natural ties to IEEE standard-based technologies plus EPON's accelerated future timeline, could make this an attractive standard for large cable ops, ADTRAN engineering exec Jess Beihoffer tells BBWN.
The federal watchdog agency recommends the FCC consider eliminating the old cost-accounting program since it's more prone to fraud than the alternative reimbursement method among small, rural providers that receive about $2.5 billion annually to deploy broadband.
The ongoing debate around GPON vs EPON can get as heated as discussions around politics and religion, but both technologies offer some advantages over the other depending on the needs your network is servicing.
In this webinar, we will focus on the facts around the GPON vs EPON debate and how that technological decision is almost always made based on factors outside the technology itself.
In this insightful Light Reading radio show, Kurt Raaflaub, Head of Strategic Solutions Marketing, will outline the key service provider challenges, deployment considerations, next-gen Gigabit technologies, and service models to win market share in the rapidly growing MDU market.