LINKOPING, Sweden and PORTSMOUTH, UK -- Full-fiber operator toob -- which wanted to deliver gigabit broadband speeds to more than 100,000 UK premises by the end of 2021, needed a software solution to fully automate the customer journey.
Working closely alongside the toob team, Netadmin has delivered Netadmin Nine according to an ambitious timeline, including its main capabilities such as Order Management, Provisioning, Ticket Management, Inventory Management, Monitoring, and much more. The solution also includes Add-ons such as a fiber installation portal and a self-service portal to enable a single flow for the entire order process, from registration of interest until the customer receives the active service. This will provide toob with a fully automated solution supporting both their business model as well as their every-day operations.
"We needed a product that would allow us to deliver great customer experience and we wanted to create a solution that allows customers to order and manage their hyperspeed broadband however they wish, either fully automated through an on-line portal or, if they prefer, by talking to one of our team who can answer all their questions. With Netadmin at the heart of our solution we can deliver against this ambition. Netadmin provides us a platform to automate and scale our business" said Andy Luckham, IT and Operations director at toob.
Netadmin's solution will play an important role in toob's customer journey, from the availability check for the customer's address to creating the customer's invoice. Via Netadmin Nine's API the software integrates with other systems such as SMS services and billing software.
"We are delighted to work with such an experienced team as toob. Their focus on automation and their knowledge has made this project very successful," said Jonas Svensson, CEO Netadmin.
toob is Netadmin's third customer on the UK market. Other Netadmin customers in the UK are Gigaclear and OFNL.
Over the next two years, approximately 60% of service providers (both large and small) will adopt virtualization on a wide scale across their networks, according to the latest survey report from Ovum. Why are providers making these moves? Is there an easy way to start?
Learn how and why service providers are using virtualization to transform their networks. This webinar will look at how providers are leveraging virtualization to create more flexible and agile networks while also providing a better customer experience. Expert speakers from netElastic and Heavy Reading will address the industry drivers for network virtualization, the benefits that can be realized, the challenges to face and the results of virtualization being achieved by providers today.
Key topics will include:
Current network infrastructure and the move to virtualization
Benefits and challenges of network virtualization
How providers can get started
Service provider success stories: the decision to virtualize, the solution, and results