TOKYO – Jupiter Telecommunications Co., Ltd. ("J:COM"), Japan's largest cable TV operator serving more than 5.5 million subscribers, and Smart Home Services pioneer Plume, today announced an expanded partnership where J:COM will distribute Plume's platform to cable operators throughout Japan.
From today, Japanese cable operators now have the ability to offer the world's most advanced Consumer Experience Management (CEM) Platform for the smart home. Powered by cloud and AI technologies, Plume's CEM Platform enhances the subscriber's in-home Wi-Fi experience, while significantly reducing the service provider's operational costs. ZAQ Mesh Wi-Fi, Powered by Plume combines intelligent back-end support tools and highly-personalized front-end consumer services.
J:COM will offer Plume's full suite of products, including Haystack––Plume's intelligent suite of support services, tools and data dashboards––that provides unprecedented insight to enable service providers to manage subscribers more effectively. Plume's CEM Platform provides a comprehensive view of a subscriber's home network and enables customer support teams to rapidly identify and proactively resolve issues, as a result, customer satisfaction is significantly increased, while churn and support costs are dramatically reduced.
As part of Plume's CEM Platform, Japanese cable operators will also be able to offer HomePass to their subscribers, an expanding suite of Smart Home Services that can be self-installed in minutes through the Plume App:
Plume Adaptive WiFi intelligently optimizes in-home networks to deliver flawless Internet-delivered services to every device
Advanced User Controls provide visibility into what's happening on a user's network, allowing them to set guest and child access controls, profiles, content filters, even pause the internet
AI Security detects and blocks potential security threats, customizes content access, and eliminates unwanted ads
Plume Motion uses Wi-Fi-connected devices to provide whole-home awareness through motion detection
SuperPod Wi-Fi access points plug directly into power outlets and ensure reliable, whole-home Internet coverage
ZAQ Mesh Wi-Fi, Powered by Plume can be deployed and scaled rapidly, meaning that operators can be ready to deploy in less than 45 days. J:COM has already secured roll-outs with ten cable operators. Chupicom Fureai, Chupicom Hiroshima, Imizu Cable Network, Kanazawa Cable, will all deploy services in July, with Ichinoseki Cable Network, Katch Network, CableTV (Tochigi), Ina Cable Television, CRCC Media and Bay Communications Inc. following in the second half of 2020.
CableLabs President and CEO Phil McKinney and SCTE/ISBE President and CEO Mark Dzuban say the now-merged organizations will spur cable's rollout of 10G, DOCSIS 4.0 and fixed-wireless, as well as efforts to bridge the digital divide.
Today’s access network architecture is under mounting pressure due to a continued surge in the number of connected devices, a proliferation of bandwidth-intensive customer applications and dramatic shifts in usage patterns related to the pandemic, such as work-from-home and e-learning.
Learn why now is the right time for cable operators to build greenfield networks or expand their existing networks with 10G PON, arming customers with high-speed symmetrical broadband. Gain a clear understanding of the drivers impacting the access network and the various approaches being considered to deliver higher speed services. Plus, find out the best practices that operators are employing as they leverage the latest in passive optical technology to future-proof their networks.
Topics to be covered include:
Node + 0 (Fiber Deep)
DOCSIS 3.1, DOCSIS 4.0 (FDX/ESD)
FTTP and 10G PON
Provisioning 10G PON within a DOCSIS B/OSS environment