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JohnDrake
JohnDrake
5/30/2018 3:21:11 AM
User Rank
Gigamaster
Re: automated customer service
I had a taste recently of an apparently AI-based customer service call, and I have to say it left a lot to be desired. It apparently was able to read the rising tension in my voice and shunted my call to a real human, because, in the middle of my trying to withstand its inability to comprehend, it suddenly offered to connect me to a real customer service representative.

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batye
batye
3/5/2018 1:48:26 AM
User Rank
Gigamaster
Re: automated customer service
@Commisio44354 yes you are right A.I. will only be growing and will offer good solution.. 

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Commisio44354
Commisio44354
3/4/2018 10:57:09 PM
User Rank
Gigamaster
Re: automated customer service
The advent of Artifical Intelligence is going to address many of the key issues you've addressed. 

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DonBrowne
DonBrowne
2/26/2018 11:12:17 AM
User Rank
Gigamaster
Re: automated customer service
Finding an automated solution to customers servive will be something all should be looking forward to as the way "to turn customers into advocates," which should not only save service calls to homes and businesses but eliminate frustration at the customer's end.

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Commisio44354
Commisio44354
2/25/2018 1:28:29 PM
User Rank
Gigamaster
Re: automated customer service
There is an embrace of Customer Service No doubt--I personally experienced it when I had some business to tend to with AT&T--and a follow up Text Message was sent.    That sense of keeping the pulse of the Customer is critical more than before.   

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afwriter
afwriter
2/18/2018 11:12:07 PM
User Rank
Gigamaster
Re: automated customer service
@John I think it is really a mixed bag right now because there are so many extenuating factors. For example, I think a lot of providers have realized the importance of customer service with so much competition out there and they have really turned the tables in that area; but, there are probably a large number of people out there who cut the cord five-plus years ago because of poor customer service who still have that bitter taste in their mouth. In other words, people who haven't dealt with cable customer service in the past five years have an outdated idea of customer service in 2018. People who still have cable, admittedly not me, probably have more positive things to say.

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JohnDrake
JohnDrake
2/17/2018 10:52:10 PM
User Rank
Gigamaster
automated customer service
If this topic is another view of automated customer service, then I look forward to it, as some customer service departments could be improved from their current level by the use of AI. I have had the good fortune of good customer service from my provider, but I have heard horror stories from colleagues in other areas.

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