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Susan Fourtané
Susan Fourtané
1/3/2019 2:45:22 AM
User Rank
Gigamaster
Improve customer experience in 2019
Since this was the 12th most popular story on BBWN in 2018, perhaps service providers take the hint and really make an effort to improve customer experience in 2019. It’s really necessary and urgent.

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Susan Fourtané
Susan Fourtané
7/16/2018 7:02:14 AM
User Rank
Gigamaster
Re: As I Welcome this Commitment....
I also share that sense of hope that humans will learn to co-exist and adapt. I think this could be possible with the younger generations who are demonstrating a different and healthier approach to all sorts of things.

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Susan Fourtané
Susan Fourtané
7/16/2018 6:59:02 AM
User Rank
Gigamaster
Re: As I Welcome this Commitment....
Sometimes that sense of humanity and common sense is completely absent, as it’s possible to observe in recent news. So yes, it’s a great challenge, indeed.

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Commisio44354
Commisio44354
7/16/2018 6:27:26 AM
User Rank
Gigamaster
Re: As I Welcome this Commitment....
Absolutely--but I will continue to retain a sense of hope that we will learn to co-exist and adapt--I hope that sense of hope is not in vain. 

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Commisio44354
Commisio44354
7/16/2018 6:26:16 AM
User Rank
Gigamaster
Re: As I Welcome this Commitment....
One of the driving forces for success will ultimately be whether we have the ability to indeed create a sense of humanity and common sense.   That's the challenge for us all--isn't it? 

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Susan Fourtané
Susan Fourtané
7/16/2018 4:52:20 AM
User Rank
Gigamaster
Re: As I Welcome this Commitment....
It depends. I wouldn’t mind a robot handling my problem instead of a human if I am going to get a quick and effective solution. I have dealt with too many inneficient humans ending up so tired of wasting my time that I have ended up giving up with the problem unsolved. And telcos are a great example in this matter.

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Susan Fourtané
Susan Fourtané
7/16/2018 4:43:17 AM
User Rank
Gigamaster
Re: As I Welcome this Commitment....
Indeed, in Japan you can already find semi-humanoid robots and also humanoid robots used in customer service in different industries. For what I have seen, these robots with the right chatbot software can offer a better customer experience than a real human in most cases.

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MarkSindone
MarkSindone
7/15/2018 10:31:40 PM
User Rank
Broadband boss
Re: As I Welcome this Commitment....
It's rather hard to offer a personal touch to customers these days when all the interaction you can get is through chat bots instead of real people. But let me just offer first-hand experience through my own business. If the sale and delivery of products and services goes well, you're not going to get an award for it! But when it comes to problem solving, people like to know that there is someone real handling their problems. 

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Commisio44354
Commisio44354
4/19/2018 2:57:00 PM
User Rank
Gigamaster
Re: As I Welcome this Commitment....
It is, in the end, to create the most 'human like" Of experiences that is already happening in countries like Japan--and yes China.    

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Ariella
Ariella
4/18/2018 4:37:34 PM
User Rank
Gigamaster
Re: As I Welcome this Commitment....
<It's a blend of technology and experience management.>

Could you expand on this? What exactly would fall into the catgory of experience management?

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