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batye
batye
2/3/2019 9:42:04 PM
User Rank
Gigamaster
Re: decline of voice
@michelle  good point almost all of my Godkids use phone for texting not calling and to connect with them I have to send text... as they never pick up the phone or listen to voice message... 

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michelle
michelle
1/31/2019 11:28:35 PM
User Rank
Gigamaster
Re: decline of voice
That and allll the automated prompts to take care of things without a human. No wonder the young kids prefer to message or use a website instead of calling - lol

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JohnDrake
JohnDrake
1/30/2019 12:08:39 PM
User Rank
Gigamaster
decline of voice
"customer service channels' use of voice declined 11%"

Could this be because so many companies are understaffing their customer service lines? When you call a company, the first thing you hear is how much better it would be if you went to their website, instead of bothering them on the phone.

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DonBrowne
DonBrowne
1/25/2019 11:43:57 AM
User Rank
Gigamaster
Where Are We Headed
Granted that "Consumer-reported interaction with intelligent assistants has grown 39% since 2016 and Millennial interaction has increaced 64%," and that has decreased costs, one might wonder though if there's any negatives that may show up in the future with this increase in use of intelligent agents. Could the complexity and variety of responses available with the new technology create new societal problems, or the complexity result ironically in the opposite, a reduction in stress and simplification of interacting with the world?


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