Cover Image
Phil Harvey, Editor-in-Chief, Light Reading, 10/25/2022
The Broadband World News website will remain active and its archive accessible, but our team's broadband policy and tech coverage is now found at Light Reading Broadband.
Cover Image
Jeff Baumgartner, Senior Editor, Light Reading, 10/21/2022
AT&T added 338,000 fiber subs in Q3 for a total of 6.93 million, nudging it past its 6.86 million 'non-fiber' subs. Meanwhile, CEO John Stankey is mum on a reported fiber JV in the works, but says he's 'open to new ideas.'
Cover Image
Mike Dano, Editorial Director, 5G & Mobile Strategies, 10/20/2022
Fixed wireless access (FWA) provider Starry said it will lay off 500 employees in order to 'curtail our cash burn while we pursue strategic options,' according to CEO Chet Kanojia.
Cover Image
Nicole Ferraro, Editor, Light Reading, 10/20/2022
This episode features Cyndi Barrera, sales vice president of SLED West at Presidio. We discuss a project Presidio worked on with Fort Worth, Texas, to bring Wi-Fi to all residents and other ways the company is working with municipalities to deliver connectivity.
Cover Image
Jeff Baumgartner, Senior Editor, Light Reading, 10/19/2022
Starting with a 'Vampires' ad and a dedicated web site, Comcast is poking holes in the performance and capabilities of T-Mobile's 5G home broadband service. 'T-Mobile is 10-30x slower,' Comcast proclaims.
Cover Image
Jeff Baumgartner, Senior Editor, Light Reading, 10/18/2022
Comcast is unleashing a wave of downstream speed increases ahead of a plan to make faster upload speeds available to customers on its 'xFi Complete' package.
Cover Image
Jeff Baumgartner, Senior Editor, Light Reading, 10/18/2022
Chris Rabii, a former exec with Cablevision Lightpath and Altice Business, explains how FiberLight aims to blend core connectivity more tightly with services and how the middle-mile could be its path into rural broadband funding projects.
Cover Image
Nicole Ferraro, Editor, Light Reading, 10/17/2022
Regarding SpaceX's requests that the US fund Starlink in Ukraine, a DoD official said they've 'identified the need for a SATCOM capability' and are exploring 'all options.'
Cover Image
Nicole Ferraro, Editor, Light Reading, 10/14/2022
New JD Power survey demonstrates importance of cost and reliability and reveals above average customer satisfaction scores for Verizon and AT&T, but below average scores for Cox, Frontier and Spectrum.
Perspectives: Opinion & Commentary
Phil Harvey, Editor-in-Chief, Light Reading, 7/5/2022
Here's where you can find episode links for 'The Divide,' Light Reading's podcast series featuring conversations with broadband providers and policymakers working to close the digital divide.
Wednesday, September 14, 2022
1:00 p.m. New York / 6:00 p.m. London

When your broadband business adds new services and connected devices, do they also add complexity, slowing customer support teams as they navigate multiple data sources to uncover connectivity issues? We’ve worked with hundreds of support teams to help them implement a subscriber experience management platform that gives greater visibility into subscriber issues. They can proactively troubleshoot amid complexity—improving the subscriber experience and raising customer satisfaction ratings like Net Promoter Scores.

Join this webinar with experts from Calix and global research leader Omdia who will share exclusive research about how you can:

  • Simplify management of numerous data sources with end-to-end visibility
  • Clear 90 percent of trouble calls in 24 hours and boost NPS +71 using predictive analytics, real-time insights and customer success practices
  • Avoid common bottlenecks when upgrading to proactive support to ease disruptions to subscribers during implementation

Broadband World News
About Us     Advertise With Us     Contact Us     Help     Register     Twitter     Facebook     RSS
Copyright © 2023 Light Reading, part of Informa Tech,
a division of Informa PLC. Privacy Policy | Cookie Policy | Terms of Use
in partnership with