News & Views
Content tagged with Customer Experience (CX) posted in January 2019
Tonga Cable Outage Cuts Deep for Polynesian Kingdom
Alison Diana  
1/30/2019   23 comments
Ten days after an Internet outage hit Tonga, the island nation continues to rely on a satellite provider as Tonga Cable determines how to repair two cuts to its fiber-optic submarine cable.
Arvig Takes On Many Roles in Competitive Broadband Arena
Alison Diana  
1/29/2019   10 comments
Ben Wiechman, who heads network strategy at tier-three operator Arvig, delivers fiber-based gigabit services to enterprise customers, and uses a mix of fixed technologies to provide rural subscribers with high-speed connectivity.
CES 2019: Three Big Trends, One Silent Star
Fiber Broadband Association  
1/28/2019   94 comments
In this month's blog, Fiber Broadband Association President and CEO Lisa Youngers shares the one common thread holding together all CES and 5G technologies from smart toilets and baby monitors to next-gen communications solutions and AI.
ADTRAN's 2018 Earnings Set Up Strong Year
Alison Diana  
1/24/2019   2 comments
After posting year-end and fourth-quarter earnings, ADTRAN kicks off 2019 with strong demand across its product line, including Gfast, EPON, DOCSIS and fiber technologies, and continued work in NG-PON2 with Verizon.
PTCL Exec: AI & Analytics Bind Customers, CSPs Together
Broadband World News  
1/23/2019   4 comments
As head of PTCL's Customer Value Management department, Attique Tahir knows how to use the telco's investments in AI, big data, analytics and more to accelerate and enhance customer care while cutting costs and churn.
Broadband Forum 2019: Focused on Services
Alison Diana  
1/17/2019   16 comments
The industry organization's major initiatives will address broadband differentiation based on quality of experience, global test labs for services, 5G, multi-access strategies and more, say CEO Robin Mersh and CMO Geoff Burke in an interview with BBWN.
BBWN Bites: Smart Homes Pass the Halfway Mark
Broadband World News  
1/8/2019   Post a comment
Also today: Don't neglect the cool factor in connected homes, platforms are the foundation for smart homes, Watch acquires Indiana broadband provider, German operator quickly building a fiber-based business, WISPA likes Claude and more.
Smart City Service Providers Go Horizontal
Broadband World News  
1/8/2019   8 comments
Service providers will play multiple roles, with many different revenue and monetization opportunities, says Ericsson's Warren Chaisatien, director of IoT Marketing.
Fixed Broadband Is Common Thread Between 4K, 8K TVs
Alison Diana  
1/7/2019   21 comments
This year will see the arrival of 8K television sets in the US. Whether your TV is 4K or 8K, both demand fiber fixed-broadband networks to get maximum performance.
The Oracles From Oracle Communications: 2019 Predictions
Alison Diana  
1/4/2019   25 comments
In a brief Q&A, Mayank Choudhary, director of Global Product Marketing for Oracle Communications looks into 2019's anticipated trends.
BBWN Bites: Sun Sets for Sunrise CEO, Vermont Utilities Consider Broadband
Broadband World News  
1/3/2019   Post a comment
Also today, SC Broadband to kick off gigabit services in Cedar City, Utah, D-Link can't wait for CES, plus new research about smart homes and smart cites.
BBWN's 20 Most Popular Stories in 2018
Broadband World News  
1/2/2019   8 comments
Let's take one last look back at the stories from 2018, when we featured coverage of the world's most influential broadband carriers and 5G movers and shakers, including Verizon, Altice, AT&T, Sprint and more.




Latest Articles
Here's where you can find episode links for 'The Divide,' Light Reading's podcast series featuring conversations with broadband providers and policymakers working to close the digital divide.
As we have for the past two years, Light Reading will present our Cable Next-Gen Europe conference as a free digital symposium on June 21.
Charter has sparked RDOF work in all 24 states where it won bids. The cable op booked about $19 million in RDOF revenues in Q1, and expects to have about $9 million per month come in over the next ten years.
As we have for the past two years, Light Reading will stage the Cable Next-Gen Technologies & Strategies conference as a free digital event over two half-days in mid-March.
Launch of 2-Gig and 5-Gig FTTP tiers in 70-plus markets puts more pressure on cable ops to enhance their existing DOCSIS 3.1 network or accelerate their upgrade activity centered on the new DOCSIS 4.0 specs.
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