News & Views
Content tagged with Customer Experience (CX) posted in January 2021
BBWN Bites: One in six can't afford broadband in UK – report
Broadband World News   1/29/2021   Post a comment
Also in this roundup: Report urges full fiber for Europe; Chattanooga's Gig City brings in billions; Salt shows its speed; CenturyLink, Frontier fall short.
Mass. lawmakers seek temporary ban on data caps, service shutoffs
Jeff Baumgartner   1/28/2021   Post a comment
Bill would prevent ISPs from turning off service for customers facing hardships, raising fees and implementing data caps for up to 60 days after the pandemic.
The Divide: NDIA's Angela Siefer on digital redlining
Broadband World News Video   1/28/2021   Post a comment
This week: Angela Siefer, executive director of the National Digital Inclusion Alliance (NDIA), on how digital redlining is holding communities back.
BBWN Bites: Pop goes Loon
Broadband World News   1/22/2021   Post a comment
Also in this roundup: Outgoing FCC chair releases 'confounding' report; SHLB announces policy agenda; Rogers ranked 'most consistent' by Ookla.
Charter yanks petition to drop ban on data caps
Jeff Baumgartner   1/20/2021   Post a comment
Large US cable operator has dropped an FCC petition to put an early end to condition that bans Charter from implementing usage-based data policies and cutting paid peering deals.
FCC OKs Frontier's Chapter 11 restructuring plan
Jeff Baumgartner   1/15/2021   Post a comment
Frontier expects to emerge from Chapter 11 in early 2021.
ISPs catch heat about data caps, price increases
Jeff Baumgartner   1/13/2021   Post a comment
Democratic lawmakers in the House Energy & Commerce committee are pressing the likes of Comcast, Altice USA, Charter, Cox and T-Mobile to detail their responses to the COVID-19 pandemic.
Hitron's DOCSIS sensor designed to streamline self-installs, cut capex
Jeff Baumgartner   1/8/2021   Post a comment
Vendor says low-cost coax testing device enables customers to verify a coax outlet before calling tech support and should help operators reduce unnecessary truck rolls and service calls.
Podcast: US Ignite on PAWRing up rural broadband
Broadband World News Video   1/6/2021   Post a comment
US Ignite's Mari Silbey shares how her organization is partnering across the industry to address broadband access in underserved areas.




Latest Articles
Here's where you can find episode links for 'The Divide,' Light Reading's podcast series featuring conversations with broadband providers and policymakers working to close the digital divide.
As we have for the past two years, Light Reading will present our Cable Next-Gen Europe conference as a free digital symposium on June 21.
Charter has sparked RDOF work in all 24 states where it won bids. The cable op booked about $19 million in RDOF revenues in Q1, and expects to have about $9 million per month come in over the next ten years.
As we have for the past two years, Light Reading will stage the Cable Next-Gen Technologies & Strategies conference as a free digital event over two half-days in mid-March.
Launch of 2-Gig and 5-Gig FTTP tiers in 70-plus markets puts more pressure on cable ops to enhance their existing DOCSIS 3.1 network or accelerate their upgrade activity centered on the new DOCSIS 4.0 specs.
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