News & Views
Content tagged with Customer Experience (CX) posted in October 2019
ADTRAN's Revenues Plunge in Q3
Alison Diana   10/31/2019   Post a comment
Slowed or paused purchasing by two major international operators, DT & Telmex, causes ADTRAN's third-quarter revenues to fall 22.9%.
Verizon Touts Progress With NG-PON2
Alison Diana   10/30/2019   Post a comment
Verizon and Calix bonded four wavelengths in the lab, bringing Verizon closer to its goal of one unified network for multiple services, says Kevin Smith, vice president of network planning at Verizon, during Calix ConneXions 2019 in Las Vegas.
GVTC VP: Managed WiFi Is a Must-Have Service
Alison Diana   10/29/2019   Post a comment
Managed WiFi delivers so much value to subscribers and the provider that it's a mandatory part of the Texas telecom coop's Premium WiFi service.
BBWN Bites: 1.35M Video Subs Disconnect From AT&T in Q3
Broadband World News   10/28/2019   Post a comment
Also today, CityFibre passes 100,000 premises, high-speed pic of USA, FCC gets accountable, Broadband Forum advances QoE, limelight on video binging, Apple TV+ says 'Nyet' to dubbing and Canal+ closes door on VoD.
Calix Q3 Earnings Show Transition Is (Slowly) Underway
Alison Diana   10/25/2019   Post a comment
Calix must overcome ties to its hardware-based past and return to positive earnings, something CEO Carl Russo predicts will happen soon -- pointing to the vendor's flat Q3 earnings and uptick in Verizon orders as positive financial indicators.
BBWN Bites: Corner Office Changes at Telia, Safaricom
Broadband World News   10/25/2019   Post a comment
Also, CAF changes may mean big opportunities for small carriers, KPN earnings out, Comcast flexes family muscle, Virgin Media and Eir disagree and holiday shopping may strain more than family budgets.
IHS Markit's Fellenbaum on Speeds & Feeds, Rural Coverage & Customer Experience
Broadband World News Video   10/24/2019   Post a comment
At the recent Broadband World Forum, Alzbeta Fellenbaum, a principal analyst and manager of research at IHS Markit, discusses the broadband speed paradox, the challenge of delivering rural services and plans to measure broadband customer experience.
BBWN Bites: Free Disney+ for Verizon Subs, But It May Not Matter
Broadband World News   10/23/2019   Post a comment
Also, Rogers Communications' broadband earnings boost, Nextlink OKs new opportunity, Telenor's Q3 results, Telia assuages shareholders, Paris court says 'Oui' to Free and Maine adds surcharge to expand broadband coffers.
Ovum's Philpott on Hot Trends in the Connected Home
Broadband World News Video   10/23/2019   Post a comment
At the Broadband World Forum in Amsterdam, Michael Philpott, senior practice leader of Ovum's Consumer Services team, outlines the key developments in the smart/connected home market, with security, analytics and in-building coverage high on the list.
Evolving unlicensed 5G applications: Closing the divide in mobile and last-mile connections
Partner Perspectives   10/23/2019   Post a comment
First used for indoor, short range and fast data downloads, unlicensed spectrum is evolving to fill last-mile gaps between wire hubs and buildings, and providing continuous mobile connectivity on trains.
BBWN Bites: New Broadband Map Uses Census Blocks, Adds Prices
Broadband World News   10/22/2019   Post a comment
Also, TM Forum tackles IoT interop; city gets giggy; Virgin Media makes Manchester greater; mixed reality forecast; groups agree on open-source standards; smart-home buys; Liberty-Sunrise deal still in hot water & BICS' fiber expansion.
BBWN Bites: Verizon Remodels 5G Home With Chicago Launch
Broadband World News   10/21/2019   Post a comment
Also, TIM nets new chairman, Sky's Gfast service flies, Arizona wants broadband pitches, USDA funds FTTH future, coop to enter wholesale biz, UK town gets FTTH for Xmas, cops swarm pirates and OTT for female footie fans.
What Service Providers Should Know About WiFi 6
Partner Perspectives   10/18/2019   Post a comment
With WiFi 6, service providers are equipped to give subscribers high-quality support without the overhead associated with truck rolls or technician visits, writes Greg Owens, senior director of product marketing at Calix.
Comcast Business Crosses Canadian Border With iTel
Alison Diana   10/16/2019   Post a comment
Comcast Business Enterprise Solutions will support US-based Fortune 1000's branch offices with northern neighbor through partnership with iTel, SVP and GM Glenn Katz explains.
BBWN Bites: SpaceX asks to send up 30K more broadband satellites
Broadband World News   10/16/2019   Post a comment
Also today, toob rolls out fiber fast, consumers are overwhelmed by steaming options, using NEXTGEN TV to connect rural US, new FWA stats, 5G for home broadband generates consumer interest and TalkTalk is now a Northern Powerhouse.
High-Speed Broadband: The Prescription for a Healthier Country
Fiber Broadband Association   10/16/2019   Post a comment
Rural Americans are getting shut out of today's increasingly digital healthcare experience, despite the personal and monetary benefits telehealth and other connected-health solutions deliver.
BBWN Bites: Verizon, Spectrum Top Netflix Tier-One Speed Rankings
Broadband World News   10/15/2019   1 comment
Also today, Boris's broadband goal gets no love in Parliament, Roku delivers for Apple fans, Tubi targets UK and kids, Rakuten TV brings freebie ad-supported service, Chile seeks tenders for national fiber infrastructure project and meet Net Insight's new CEO.
BBWN Bites: Consumer Tech Spending to Climb to $2.06T by 2023 – IDC
Broadband World News   10/11/2019   Post a comment
Also today, Comcast is really virtualizing, Verizon counts on emerging backhaul tech to cut 5G costs, Altice Labs gets results with RDK software, Openreach adds up broadband's benefits for Brits and BT boosts some rural speeds for free.
Turning the Keys to State-of-the-Art 5G mmWave
Partner Perspectives   10/9/2019   Post a comment
'Millimeter wave is key to 5G, a path to extending the reach of wireless broadband service – and opening new opportunities for operators around the globe,' says Anders Storm, CEO at Sivers IMA.
USDA Sows $152M Crop of Rural Broadband Funds
Alison Diana   10/8/2019   Post a comment
The US Department of Agriculture is investing to provide or improve rural broadband in 14 states, across 20 projects.
BBWN Bites: US Ponders Financing Huawei's European Rivals – Report
Broadband World News   10/8/2019   Post a comment
Also today, Verizon and NEC smarten up rush-hour traffic, DT dances with Netcracker, MediaKind sweeps in Broome as CTO, Comcast promotes Strauss, Ethiopians get their own TV and Wray Castle Group buys Wray Castle Holding.
BBWN Bites: Openreach Aims to Accelerate Fiber Rollouts
Broadband World News   10/7/2019   Post a comment
Also, a rumor of Charter picking Plume for WiFi, Full Fibre wraps up Leominster, Arvig manages expectations with CrowdFiber and European Space Agency goes sky-high with Adesto.
BBWN Bites: India's Top Carriers Could Shell Out $30B for 5G
Broadband World News   10/4/2019   Post a comment
Also today, Italy's Open Fiber and Wind Tre expand partnership, FCC considers whether SVoD is 'effective competition' to Charter, Vodafone Germany gets even gig-ier and CBizz has a new name but nothing else changes.
BBWN Bites: Telus to Buy ADT Canada
Broadband World News   10/2/2019   Post a comment
Also, T-Mobile's new fixed wireless service, cable won't let DOCSIS die and TiVo's new streaming service and hardware.
Overwhelmed by Growing SVoD Fees & Choice, More Subs Become Pirates
Alison’s Wonderland   10/2/2019   Post a comment
As more streaming video providers enter the market and consumers find it harder to locate content, they're returning to piracy.




Latest Articles
Here's where you can find episode links for 'The Divide,' Light Reading's podcast series featuring conversations with broadband providers and policymakers working to close the digital divide.
As we have for the past two years, Light Reading will present our Cable Next-Gen Europe conference as a free digital symposium on June 21.
Charter has sparked RDOF work in all 24 states where it won bids. The cable op booked about $19 million in RDOF revenues in Q1, and expects to have about $9 million per month come in over the next ten years.
As we have for the past two years, Light Reading will stage the Cable Next-Gen Technologies & Strategies conference as a free digital event over two half-days in mid-March.
Launch of 2-Gig and 5-Gig FTTP tiers in 70-plus markets puts more pressure on cable ops to enhance their existing DOCSIS 3.1 network or accelerate their upgrade activity centered on the new DOCSIS 4.0 specs.
Information Resources
All resources
Broadband World News
About Us     Advertise With Us     Contact Us     Help     Register     Twitter     Facebook     RSS
Copyright © 2023 Light Reading, part of Informa Tech,
a division of Informa PLC. Privacy Policy | Cookie Policy | Terms of Use
in partnership with