News & Views
Content tagged with Customer Experience (CX) posted in February 2019
New Calix Service Halves Service Provider Resolution Time
Broadband World News  
2/26/2019   16 comments
After using Calix Managed Service, alarm numbers dropped and so did network incidents that required a technician's intervention, says Tim Bowlby, IT/Broadband supervisor at Valley Telecom Group.
Verizon's NGPON2 Investment Starts to Pay Off
Alison Diana  
2/21/2019   20 comments
With its multi-year investment in next-generation PON beginning to show a return, Verizon's Intelligent Edge Network is now a reality, CEO Hans Vestberg told attendees of the Verizon 2019 Investor Meeting today.
RLEC Lumos: SMBs Want Wired, Symmetrical, High-Speed Broadband
Alison Diana  
2/14/2019   9 comments
Rural service provider Lumos Networks taps ADTRAN's 10G solution to sate its Virginia SMB customers' hunger for high-speed symmetrical fiber-based broadband.
VITAS Tests AR/VR Tech on 5G Networks
Alison Diana  
2/12/2019   9 comments
VITAS Healthcare is testing AR/VR to ease hospice patients' pain, using fiber infrastructure and 5G from AT&T, according to Maria Lensing, AT&T's vice president of Global Business Healthcare.
Spectrum Enterprise Survey Points to Better, Broadband-Powered Healthcare
Alison Diana  
2/11/2019   6 comments
A HIMSS Analytics survey, sponsored by Spectrum Enterprise, identifies five patient experience initiatives to where healthcare providers can boost the customer experience and bring in higher margins using advanced broadband networks.
Orange Business Services' Isch With a Valentine for SD-WAN Lovers: BBWN Radio
Broadband World News  
2/8/2019   6 comments
Join John Isch, practice director of the Network and Voice Center of Excellence at Orange Business Services, and BBWN's Alison Diana and Light Reading's Mitch Wagner, on Feb. 14 at 11:00 AM ET/8:00 AM PT/4:00 PM UK for BBWN Radio on SD-WAN, virtualization, cloud and more.
Google Buries Louisville Fiber Plans
Alisonís Wonderland  
2/7/2019   60 comments
Search engine giant opts to leave Louisville, KY, rather than replace the entire network after nanotrenching technique creates nightmare experience for customers and residents.
Calix CEO: 'We're Going to Drive Over 50%'
Alison Diana  
2/6/2019   5 comments
Partner ecosystem is getting more diverse and Calix relies on broader base of service providers to sell, support and use its software- and cloud-based offerings, President and CEO Carl Russo tells analysts.
Fiber Kicks Super Bowl Communications Out of the Stadium
Alison Diana  
2/1/2019   8 comments
Like Tom Brady, mobile gets most of the spotlight during the Super Bowl ramp-up. But don't underestimate the role of fiber optic cable, working steadily in the background to ensure the quarterback can make a touchdown.




Latest Articles
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As we have for the past two years, Light Reading will present our Cable Next-Gen Europe conference as a free digital symposium on June 21.
Charter has sparked RDOF work in all 24 states where it won bids. The cable op booked about $19 million in RDOF revenues in Q1, and expects to have about $9 million per month come in over the next ten years.
As we have for the past two years, Light Reading will stage the Cable Next-Gen Technologies & Strategies conference as a free digital event over two half-days in mid-March.
Launch of 2-Gig and 5-Gig FTTP tiers in 70-plus markets puts more pressure on cable ops to enhance their existing DOCSIS 3.1 network or accelerate their upgrade activity centered on the new DOCSIS 4.0 specs.
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