News & Views
Content tagged with Customer Experience (CX) posted in March 2019
CSPs Support Connected Health's Growth Spurt
Alison Diana  
3/29/2019   14 comments
Service providers can play an invaluable role in remote-monitoring and telehealth solutions, a market that will reach more than 17 million Europeans by 2024, according to Berg Insight.
Vermont Seeks Rescue for Dial-Up Holdovers
Alison Diana  
3/28/2019   24 comments
Vermont's House of Representatives overwhelmingly approved a bill to fund expansion of high-speed broadband to residents who still dial up for connectivity in 2019.
Fiber Connectivity: the Wheaties of E-Sports
Fiber Broadband Association  
3/27/2019   24 comments
Businesses want to buy in to the increasingly popular and lucrative online world of e-sports, where people compete live from their homes in video games that demand ultra-fast, symmetrical access with low latency and high quality of service.
Brits' Broadband Bulldogs Run From Lands End to John o' Groats
Alison’s Wonderland  
3/26/2019   8 comments
The number and power of Britain's so-called altnets are growing, increasing access to fiber-based gigabit broadband for residents and businesses.
CSPs Plug in to Electric SaaS with Shields Energy Solution
Alison Diana  
3/21/2019   22 comments
Shields Energy's cloud-based IoT subscription service monitors power usage for telcos. It's currently only available to service providers for internal use, but it's an offering CSPs ultimately could provide to their customers for differentiation, lower churn and more revenue.
Asia's Fiber Dominance Sets Up 5G Supremacy
Broadband World News  
3/20/2019   11 comments
A new report delves into the continent's fiber-fueled path to becoming the world's largest 5G region.
CBTS, Cincinnati Bell's Integrator: Proprietary Service With Open Source Freedom
Alison Diana  
3/20/2019   5 comments
CBTS debuted a family of 10 Gbit optical networking solutions, coupled with off-the-shelf hardware and systems integration services designed to replicate the vendor experience of proprietary system days.
Will NGPON2 Be 'Real' in 2019? It Depends
Daniel Grossman  
3/19/2019   3 comments
Under the supervision of technology leaders, Verizon has fully operationalized NGPON2 so it's a cornerstone of the provider's new Intelligent Edge Network (iEN) access architecture. But does that mean NGPON2 is completely ready for prime time?
Sky Sends UK Wholesalers' Fiber-Filled Hearts Soaring
Alison Diana  
3/18/2019   5 comments
Sky recently began exploring altnet wholesalers' high-speed, high-reliability network offerings, the next step in the Comcast-acquired provider's move to be more agile and customer-centric.
D3.1 Delivers the Gigs – but Does Anyone Want Them?
Alison Diana  
3/14/2019   4 comments
MSOs now have widely deployed DOCSIS 3.1 across North America, yet only a small percentage of consumers have subscribed so far. Light Reading Cable/Video Practice Leader Alan Breznick asks if it was worth the investment during this CNG2019 panel.
Analytics Carve MSO Profit From Home WiFi
Alison Diana  
3/13/2019   70 comments
Some consumers blame everything bad on WiFi, but analytics provide MSOs with insight that can prevent problems and improve the customer experience, said panelists here at CNG2019.
Wholesaler Group i3Forum Takes Disruptive Path to Partnership
Alison Diana  
3/12/2019   1 comment
Saudi Telecom is the most recent international wholesaler to join the organization, which soon plans to release a platform that allows carriers to anonymously compare themselves to competitors.
Spectrum Enterprise Provides SD-WAN as a White-Glove Managed Service: Parimi
Alison Diana  
3/11/2019   3 comments
To encourage customer adoption and hide the sophistication and complexity of wide-area network technologies, Spectrum Enterprise deployed its SD-WAN offering as an end-to-end managed service.
Telia Carrier Automates Wavelength Calcs – for a While
Alison Diana  
3/8/2019   7 comments
Telia Carrier participated in a successful live-network trial of Infinera's autonomous intelligent transponder (AIT) technology on its 1,500km (932-mile) international network.
Pelosi Brings Net Neutrality to Congress
Broadband World News  
3/5/2019   12 comments
Speaker Nancy Pelosi and fellow Democrats plan to propose the 'Save the Internet Act' Wednesday morning in the US Capitol.
Broadband Map Gets Open Sourced via App
Alison Diana  
3/4/2019   20 comments
With a little help from its friends, a group of county government professionals built a mobile app to create a true picture of US broadband speeds and availability, especially in underserved and unserved areas.




Latest Articles
Here's where you can find episode links for 'The Divide,' Light Reading's podcast series featuring conversations with broadband providers and policymakers working to close the digital divide.
As we have for the past two years, Light Reading will present our Cable Next-Gen Europe conference as a free digital symposium on June 21.
Charter has sparked RDOF work in all 24 states where it won bids. The cable op booked about $19 million in RDOF revenues in Q1, and expects to have about $9 million per month come in over the next ten years.
As we have for the past two years, Light Reading will stage the Cable Next-Gen Technologies & Strategies conference as a free digital event over two half-days in mid-March.
Launch of 2-Gig and 5-Gig FTTP tiers in 70-plus markets puts more pressure on cable ops to enhance their existing DOCSIS 3.1 network or accelerate their upgrade activity centered on the new DOCSIS 4.0 specs.
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