News & Views
Content tagged with Customer Experience (CX) posted in April 2019
BBWN Bites: Harmonic Sings DAA Victory Song, Charter & Comcast Got Chummy
Broadband World News  
4/30/2019   2 comments
With operators' spending on virtualization and DAA picking up, Harmonic is upbeat about its chances to take over traditional access vendors' market share. Plus news about the FCC, Comcast, Charter, MoCA, Jisc and SSC Enterprise and why WiFi may not be good for family planning.
Why 9-1-1 Needs Fiber
Fiber Broadband Association  
4/30/2019   10 comments
Emergency services are too critical to rely on any infrastructure other than fiber, especially in rural areas where mobile and satellite services can cut out, argues Lisa Youngers, Fiber Broadband Association President, in this month's exclusive column.
BBWN Bites: The China Telecom Syndrome
Broadband World News  
4/29/2019   12 comments
Plus Armstrong clicks over to Tivo; FiberLight transports to Blue Planet; FibreNation seeks mega-money; Virgin Media gets personal; Oregon lawmakers retract tax break; and influential Tennesseean steps back.
Cox Plays the Low-Latency Game
Jeff Baumgartner  
4/26/2019   12 comments
Cable operator claims that test of premium 'Cox Elite Gamer' service doesn't prioritize packets, steers clear of net neutrality concerns.
Vodafone: Use Quality Attenuation to Escape Gig Speed Trap
Alison Diana  
4/26/2019   7 comments
A Broadband Forum initiative, led by Vodafone and Predictable Network Solutions, encourages operators to use quality attenuation to cut capex, increase performance and step away from the gigabit-broadband race to the bottom, says Vodafone's Gavin Young.
BBWN Bites: SoftBank's High-Flying Data Drone, Net-Neut Backers Boo Biden
Broadband World News  
4/25/2019   17 comments
Also in today's BBWN Bites, SoftBank meets Star Wars with its futuristic HAPS satellite communications technology, Joe Biden gets low-tech disappointment from hard-line progressives and Frontier plays ball with the Tampa Bay Bucs.
BBWN Bites: AT&T Spews Vid Subs, UK OK With Huawei
Broadband World News  
4/24/2019   46 comments
ACE charges Dragon Box in Omniverse-linked copyright lawsuit; Eastern European economy does not help pay-TV's already poor regional outlook; smart speakers, on the other hand, are hot and getting hotter; and more!
Verizon's YouTube TV Deal, TiVo Expands Its Comcast Lawsuit
Broadband World News  
4/23/2019   8 comments
Also in today's roundup: Rogers Communications has mixed video results, the European Space Agency chooses a router partner and some new leadership takes over at a Vodafone subsidiary.
Huawei Finds a Home With Consumers, Says Q1 Revenue
Broadband World News  
4/22/2019   2 comments
Also in today's Broadband Bites, Algar Telecom digs into XGS-PON, career Chunghwa Telecom executive gets to the top of the ladder and nothing can stop smart speaker sales.
China Mobile Building 'Dual-Gigabit City,' UK & India Expand Full Fiber
Broadband World News  
4/19/2019   13 comments
Also in today's roundup, Clikia leaves OTT, FCC cracks down on shady boxes, Zone goes direct to viewers, Zzoomm and Jurassic Fibre almost ready to dig and Reliance Jio preps JioGigaFiber for India market.
AT&T Health VP Takes Holistic Approach
Broadband World News  
4/17/2019   9 comments
Join BBWN Radio on April 23 at 12PM ET with guest Maria Lensing, vice president of Global Healthcare at AT&T.
Cable's MVNO Woes & Google Fiber's Old Kentucky Mess
Broadband World News  
4/16/2019   21 comments
Also in today's roundup: CityFibre's latest city managers and fast-growing southeastern operator's most recent moves.
Ireland's National Broadband Plan Delayed... Again
Alison Diana  
4/15/2019   6 comments
More than a half-million Irish residents expected to have fiber broadband by 2020. But Ireland's National Broadband Plan has not even begun — and government officials today postponed any agreement again.
Disney's Streaming Scheme & Bigger Broadband Bundles
Broadband World News  
4/12/2019   14 comments
Also in today's BBWN roundup: The FCC and the White House whiff at a 5G event and the Light Reading team brings back visual proof that broadband providers are thinking about content, even in Las Vegas.
Starry’s Services Could Be Used To Parry Telcos With a Mobile, Home Broadband Bundle
Broadband World News  
4/11/2019   5 comments
Also in today's BBWN roundup: OTT providers are aiming to curb their password problems, YouTube TV hikes prices, the Leading Light's shortlist is announced and the FCC sits on its hands while our calls and texts are susceptible to 'interception and disruption.'
Trade Groups Would Rather Not 'Save the Internet'
Broadband World News  
4/9/2019   5 comments
The NCTA, USTelecom and CTIA argue against regulations that would give broadband providers legal consequences for traffic blocking or interference.
Good Timing, Follow Up Can Keep Broadband Customers Happy
Alison Diana  
4/8/2019   35 comments
J.D. Power's most recent survey reveals that in-home technicians can keep customers happy by being on time, following through and communicating clearly.
Those Who Have the Least Pay the Most for Broadband: Report
Alison Diana  
4/2/2019   26 comments
In a new report and searchable database, Broadband Now discovered fiber is the is the least expensive technology powering subscribers' connections. But the poorest, most rural residents pay the most for connectivity, regardless of underlying infrastructure.
Clearfield CMO: Fiber Is an Economic Engine
Alison Diana  
4/1/2019   15 comments
Fiber is the tie that binds together current and future broadband demands, says Clearfield Chief Marketing Officer Kevin Morgan.




Latest Articles
Here's where you can find episode links for 'The Divide,' Light Reading's podcast series featuring conversations with broadband providers and policymakers working to close the digital divide.
As we have for the past two years, Light Reading will present our Cable Next-Gen Europe conference as a free digital symposium on June 21.
Charter has sparked RDOF work in all 24 states where it won bids. The cable op booked about $19 million in RDOF revenues in Q1, and expects to have about $9 million per month come in over the next ten years.
As we have for the past two years, Light Reading will stage the Cable Next-Gen Technologies & Strategies conference as a free digital event over two half-days in mid-March.
Launch of 2-Gig and 5-Gig FTTP tiers in 70-plus markets puts more pressure on cable ops to enhance their existing DOCSIS 3.1 network or accelerate their upgrade activity centered on the new DOCSIS 4.0 specs.
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