News & Views
Content tagged with Customer Experience (CX) posted in April 2020
Podcast: Orange Business Services CEO Helmut Reisinger on coping with COVID-19
Broadband World News Video   4/30/2020   Post a comment
OBS CEO Helmut Reisinger and SVP of Customer Services and Operations Aliette Mousnier Lompre discuss keeping customers connected and adapting quickly during the pandemic.
Comcast sees spike in 'xFi' usage
Jeff Baumgartner   4/23/2020   Post a comment
During the pandemic, cable op said it's seen a 57% increase in people tapping into a digital dashboard that helps broadband customers manage – and even pause – their home Wi-Fi network.
Podcast: Plume looks at how we work from home
Broadband World News   4/13/2020   Post a comment
Plume CMO Todd Grantham talks about what his company is learning by looking at data from more than 700 million computers, smartphones and entertainment devices on Plume's service provider customer networks.
Midsized cablecos cope with COVID-19 data demands and customer needs
Alan Breznick   4/8/2020   1 comment
Atlantic Broadband reports 25% surge in data traffic while RCN/Grande/Wave offers free connectivity, deferred payments and other aid to customers.
US broadband usage starting to plateau – OpenVault
Jeff Baumgartner   4/7/2020   Post a comment
Upstream usage is up just 2.3% and downstream usage is down almost 6% in monitored markets that are under stay-at-home orders, according to ISP data gathered from the week of March 30-April 3.
Tracking the network data trends during the COVID-19 crisis
Jeff Baumgartner   4/2/2020   Post a comment
NCTA, Comcast, Nokia and BroadbandNow relay updates on how broadband networks are coping with data surges as millions of consumers work, study and entertain themselves at home.




Latest Articles
Here's where you can find episode links for 'The Divide,' Light Reading's podcast series featuring conversations with broadband providers and policymakers working to close the digital divide.
As we have for the past two years, Light Reading will present our Cable Next-Gen Europe conference as a free digital symposium on June 21.
Charter has sparked RDOF work in all 24 states where it won bids. The cable op booked about $19 million in RDOF revenues in Q1, and expects to have about $9 million per month come in over the next ten years.
As we have for the past two years, Light Reading will stage the Cable Next-Gen Technologies & Strategies conference as a free digital event over two half-days in mid-March.
Launch of 2-Gig and 5-Gig FTTP tiers in 70-plus markets puts more pressure on cable ops to enhance their existing DOCSIS 3.1 network or accelerate their upgrade activity centered on the new DOCSIS 4.0 specs.
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