The State of States' Broadband Mapping
Alison’s Wonderland 1/7/2020 3 comments
The lack of an accurate broadband map means states and counties including Illinois, Georgia and Roanoke, Va., must tackle this issue themselves before spending their residents' money on deploying infrastructure.
Google Buries Louisville Fiber Plans
Alison’s Wonderland 2/7/2019 60 comments
Search engine giant opts to leave Louisville, KY, rather than replace the entire network after nanotrenching technique creates nightmare experience for customers and residents.
Why Did FCC Kill NTIA's Broadband Map?
Alison’s Wonderland 1/16/2019 5 comments
After NTIA asked for public comments on map improvements in October 2018, the FCC decommissioned the agency's broadband map in early December but did not say whether it will use any of the public's great ideas on its own (largely panned) map.
Net Neutrality: It's Not Dead Yet
Alison’s Wonderland 1/9/2019 23 comments
The case of Mozilla v. FCC is slated to begin in the D.C. Circuit Court on Feb. 1, marking what's expected to be the beginning of a protracted legal battle that may continue well into the 2020 presidential race.
FCC Finally Defines Broadband for All
Alison’s Wonderland 12/14/2018 12 comments
At its meeting, the Federal Communications Commission increased the speed of acceptable rural broadband and increased funding for providers, delivering it to households and businesses in the countryside.
Can Brexit Boost British Broadband?
Alison’s Wonderland 12/12/2018 18 comments
Ex-pat Alison Diana finds some Brits focused on improving the country's pretty abysmal service since it's something they can control — unlike Brexit, Theresa May's future, Parliamentary games or anything else to do with the relationship between the EU and UK.
Ajit Pai's Not-So-Bad Bad Day
Alison’s Wonderland 12/7/2018 7 comments
Imagining a day in the life of Ajit Pai, a day when two years of service provider speed test data is finally released in the middle of a 762-page report.
Should Utilities Foot Fiber Bill in Vermont?
Alison’s Wonderland 10/12/2018 10 comments
Democratic candidate Christine Hallquist, herself a former CEO of Vermont Electric Cooperative, believes the state's digital divide will end if she wins and mandates that all utilities pay to deploy fiber, then sell their wholesale services.
The $70B Digital Divide Conundrum
Alison’s Wonderland 9/12/2018 10 comments
US households with broadband access receive, on average, an economic benefit of $1,950 annually: That's lost to co-op residences unless the country figures out a way to use multiple technologies to deploy true high-speed, future-facing broadband to all.
Managed Security Forges Trusted Advisor Relationship
Alison’s Wonderland 8/17/2018 13 comments
By combining physical and virtual security of software and Internet of Things solutions, service providers can generate ongoing monthly revenue streams and subscriber peace of mind that their home truly is a fortress, physically and virtually.
Just Connect, Already
Alison’s Wonderland 7/17/2018 31 comments
New study sponsored by Internet Innovation Alliance finds almost no difference in how people prefer to connect to Internet – via wireless or wireline.
World Cup Sends OTT Demand Into OT
Alison’s Wonderland 7/9/2018 3 comments
The last time England won the World Cup, a ragged bunch of lads from Liverpool was about to invade America. Teenage girls watched the fab four on wood-framed televisions and shared their thoughts on Princess phones.
The Dumb Side of DIY Smart Homes
Alison’s Wonderland 6/11/2018 42 comments
More consumers want do-it-yourself smart home devices. But that approach defeats the whole purpose of smart homes – spending more time with family and getting out of household chores.
Epsilon: From Coal Shed to Cloud
Alison’s Wonderland 5/30/2018 9 comments
Epsilon has taken the best of system integrators' lessons and applied them to its telco model, empowering the wholesale service provider to upgrade its global network to 100Gbit/s and leave its coal-shed history far, far behind, says Jerzy Szlosarek, Epsilon CEO.
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Here's where you can find episode links for 'The Divide,' Light Reading's podcast series featuring conversations with broadband providers and policymakers working to close the digital divide.
As we have for the past two years, Light Reading will present our Cable Next-Gen Europe conference as a free digital symposium on June 21.
Charter has sparked RDOF work in all 24 states where it won bids. The cable op booked about $19 million in RDOF revenues in Q1, and expects to have about $9 million per month come in over the next ten years.
As we have for the past two years, Light Reading will stage the Cable Next-Gen Technologies & Strategies conference as a free digital event over two half-days in mid-March.
Launch of 2-Gig and 5-Gig FTTP tiers in 70-plus markets puts more pressure on cable ops to enhance their existing DOCSIS 3.1 network or accelerate their upgrade activity centered on the new DOCSIS 4.0 specs.
ARCHIVED
Wednesday, September 14, 2022
1:00 p.m. New York / 6:00 p.m. London
When your broadband business adds new services and connected devices, do they also add complexity, slowing customer support teams as they navigate multiple data sources to uncover connectivity issues?
We’ve worked with hundreds of support teams to help them implement a subscriber experience management platform that gives greater visibility into subscriber issues. They can proactively troubleshoot amid complexity—improving the subscriber experience and raising customer satisfaction ratings like Net Promoter Scores.
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- Avoid common bottlenecks when upgrading to proactive support to ease disruptions to subscribers during implementation
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Webinars
