Resources
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Is Network Security Keeping You Awake at Night?
Information Resources  
7/14/2022  
Networks are at increasing risk of cybercrime and as a broadband service provider, you and your subscribers are on the front line of this war with cybercriminals. Read how to implement an End-to-End Network Security Program to protect subscribers and increase loyalty.
eBook: Three Steps to Plan, Fund, and Design a Solid Broadband Network
Information Resources  
7/11/2022  
Download this eBook to be taken through a blueprint and the key essential steps and best practices to make sure you achieve your business and network architecture goals.
The Marketer and the Broadband Service Provider: Trends, Challenges, and Opportunities
Information Resources  
7/11/2022  
If you are like many of your marketing executive peers at broadband service providers, you are asking: Can we simply tout fast speeds and low prices—and win? Will this tried-and-tried formula for marketing still create new and loyal subscribers? Nearly 90 percent of your peers do not think so, according to the newly released The Marketer and the Broadband Service Provider report from analyst Heavy Reading and Calix. Read the report to learn more.
Customer Support Blueprint: Your Guide to Key Performance Indicators
Information Resources  
7/11/2022  
Looking for ways your support organization can deliver an exceptional subscriber experience? Let Key Performance Indicators (KPIs) be your guide. Support teams that track— and act on—KPIs can increase their efficiency, reduce OPEX, and boost subscriber satisfaction and loyalty. We'll help you identify the right KPIs to strengthen your support operations and elevate the subscriber experience.
Does Your Fiber Plant Have What It Takes To Support 10G Services
Information Resources  
7/11/2022  
Latest PON technology can prepare your network for higher bandwidth applications like the metaverse. But make sure to consider the physical fiber network plant and optimize your optical distribution network costs. Read Calix experts' best practices and considerations.
IPv4 Cost Estimator
Information Resources  
7/5/2022  
How much is growth in subscribers or locations going to cost you in the next 5 years for additional IPv4 addresses?
How regional ISPS are bridging the digital divide through innovation
Information Resources  
7/5/2022  
Download this report from STL Partners, which highlights four key business model factors regional ISPs can consider to aid building networks and services more quickly.
Heavy Reading Whitepaper: Monetizing 5G with B2B2X
Information Resources  
6/15/2022  
Learn what really makes 5G different from any other 'G' network and how partners and digital ecosystems are driving innovation and monetization to help the market reach full revenue potential of 5GB2B and B2B2X value streams through customer engagements.
The Customer 360 Playbook
Information Resources  
6/15/2022  
How to Change Mindsets, Connect Silos, and Center Around Your Customer
Drive Down Costs, Drive New Services Forward: Discover the Freedom of Disaggregation in Your Network
Information Resources  
8/17/2021  
This article discusses a transformative evolution in telecommunications that will help drive costs down and help propel new service introductions through fiber networks.
The Synergies of Disaggregation
Information Resources  
8/1/2021  
The continual increase in usage rates, the emergence of 5G communications and the number of connected devices amplifies the need for a scalable networking model. This article discusses the synergies gained from the use of software-driven and open-source based hardware and software in optical networks.
White Paper: Routing at the Network Edge
Information Resources  
7/22/2021  
Download this whitepaper to learn how implementing Layer 3 routing capabilities can help you ensure a stronger and more reliable network.
eBook: Make Your Help Desk Data Work for You
Information Resources  
7/22/2021  
Discover ways to make your customer support help desk data improve your customer support operations.
Network Convergence - Building a smart, simple infrastructure with advanced network capabilities
Information Resources  
11/10/2020  
This eBook offers vital technology insights, examines changes at the infrastructure level, and helps identify what solution is right for you.
Virtualizing the cable headend
Information Resources  
11/10/2020  
In this white paper you will learn more about DAA and how virtual headend solution with unique 3D scaling architecture, performance and reliability can help operators make smart decisions and build a future-ready network – fast – while managing costs and investments.
Broadband networks case studies - Innovating the future of FTTx and HFC networks
Information Resources  
11/10/2020  
This whitepaper includes eight case studies of FTTx deployments for broadband access networks. Case studies covered include expansion of fiber architecture in a rural area, deployment of broadband for a national utility and a high-speed rail line, fiber infrastructure capacity and speed upgrade by a major operator, rural to urban expansion of optical transport and FTTH, and more.
FTTx Case Study Series eBook
Information Resources  
11/10/2020  
This eBook serves as trip down a memory lane of sorts, recalling how CommScope helped standardize one MSO’s network after several mergers, or how we trained fiber optic technicians on an ambitious broadband rollout. What we did a decade ago or yesterday or what we will do five years from now matters. And our customers matter.
The Science of Great Wi-Fi
Information Resources  
11/5/2020  
With more and more connected devices and constant online activity, most consumers want to get the fastest, most reliable Wi-Fi possible. While there are a variety of Wi-Fi residential gateway solutions available, understanding the core science behind what makes a great Wi-Fi residential gateway is the key in selecting the right solution.
Network Capacity: Why You Should Be Concerned
Information Resources  
11/5/2020  
Bandwidth wars are being created as everyone has shifted to being at home to work, learn, or get their entertainment. This is why zooming into your network capacity is important now more than ever. Download this white paper to discover how CSPs are answering this new challenge.
Future Residential Gateways Will Take Voice Assistant Functionality to the Next Level
Information Resources  
7/15/2020  
How can service providers capitalize on the popularity of voice assistants? Find out in this whitepaper.
Addressing Subscriber Security Challenges With Comprehensive Gateway Security Controls
Information Resources  
7/15/2020  
New research from Parks Associates highlights a significant opportunity for service providers to help their subscribers address a key challenge. Download the this whitepaper to learn how.
Next-Generation PON: Eliminating Physical Constraints From the Access Network
Information Resources  
7/15/2020  
Download this whitepaper to learn more about transforming access networks.
Spring Showers Bring Lightning Surges – Learn How to Protect Your Network
Information Resources  
5/8/2020  
Fixed Wireless (FW) is a technology coming into its own as a broadband access network. It provides a simple, quick and cost-effective solution to serving customers not easily accessed by traditional networks.
Fixed Wireless – Broadband over the Air
Information Resources  
4/6/2020  
Fixed Wireless (FW) is a technology coming into its own as a broadband access network. It provides a simple, quick and cost-effective solution to serving customers not easily accessed by traditional networks.
Home Networking Applications Outpacing your Wi-Fi?
Information Resources  
3/2/2020  
Continued increase in data speeds available over the internet challenge the throughput of Wi-Fi in subscriber locations which may not be able to keep up in terms of speed and latency. This article compares the cabling solutions as well as the various currently-available category cables.
When Less is More… the Power of Aggregation Simplified.
Information Resources  
2/26/2020  
Today, our industry is undergoing a paradigm shift---one where the future of high speed, high definition video, interactive virtual-reality gaming and other high bandwidth applications are the norm versus the exception.
Tracking Critical KPIs to Improve the Subscriber Experience
Information Resources  
2/26/2020  
Download the whitepaper today to learn how to get started with KPIs.
Improving Wi-Fi capacity and efficiency in the Connected Home with Wi-Fi 6
Information Resources  
2/26/2020  
Download this whitepaper from Calix to learn more about the key features of Wi-Fi 6.
Open for Business: Future Flexibility for Smart Home Services
Information Resources  
2/26/2020  
This whitepaper details the opportunities and strategies for service providers to take advantage of today’s smart home dynamics while avoiding the pitfalls that plagued past efforts.
Accelerate Your Time to Revenue by Simplifying Your OSS/BSS Integration with AXOS
Information Resources  
2/26/2020  
Are you losing market share to competing multiple system operators (MSOs) or fiber broadband overbuilders in your markets? Service providers have been faced with the need to innovate and simplify their operational support systems (OSS) so they can reap the benefits of an accelerated time to market, time to revenue timeline.
White Paper: Next Generation Virtual BNGs – Is Your Broadband Network Ready?
Information Resources  
1/15/2020  
The overwhelming growth in Internet traffic shows no signs of slowing down. And if the recent past is any indicator, network traffic growth will always exceed expectations.
Telpin Saves 70% With netElastic
Information Resources  
1/15/2020  
Given its growth, Telpin was nearing capacity limits with its existing access routers, which were also expensive to support and nearing end-of-life.
Harbour ISP Supports Three Times as Many Users With netElastic
Information Resources  
1/15/2020  
As it planned for continued growth and expansion – Harbour ISP decided to upgrade its network and fiber broadband footprint.
Tracking Critical KPIs to Improve the Subscriber Experience
Information Resources  
9/13/2019  
Key performance indicators (KPIs) are a must for measuring and monitoring how efficiently and cost effectively your support organization is operating. Tracking the right KPIs for your business will help you improve your subscriber care practices, reduce costs and improve the overall subscriber experience.
Accelerate Your Time to Revenue by Simplifying Your OSS/BSS Integration with AXOS
Information Resources  
6/3/2019  
Are you losing market share to competing multiple system operators (MSOs) or fiber broadband overbuilders in your markets? Service providers have been faced with the need to innovate and simplify their operational support systems (OSS) so they can reap the benefits of an accelerated time to market, time to revenue timeline.
Evolving home gateway architecture to enable the smart home
Information Resources  
6/3/2019  
IHS Markit Research Director John Kendall provides his perspective on the Wi-Fi challenges in the connected home and the opportunities for broadband service providers. “Simply connecting smart devices is not enough: there must be intelligence behind it.
Catching the mmWave – Avoiding Bidding Pitfalls with the FCC Auction 102 (24GHz)
Information Resources  
2/26/2019  
The FCC Spectrum Auction 102 (24GHz) began Mar 14, 2019 and provides an opportunity to acquire a nationwide spectrum for rollout of 5G services. With this opportunity comes the challenge of investing valuable capital in bidding, winning and rolling out next generation broadband services.
Ensure a Role in the Center of the Smart Home
Information Resources  
10/13/2018  
The integration of cloud-based voice functionality into the residential Wi-Fi gateway—transforming it into a premium smart home system—combined with the extensive network and user data stored in it, gives subscribers the ability to access a wealth of information about their home network using simple voice commands.
Leader of Change: Freedom to Program, Adapt and Innovate
Information Resources  
9/26/2018  
ADTRAN offers the most Open, Programmable, Scalable Network on the planet. The ability to optimize down to the smallest detail allows customizable, automated and software driven networks to the market quickly. This is the world of the developer and that developer is you.
Verizon Executive Interview: 5G Drives New Network Architecture
Information Resources  
9/26/2018  
Verizon executive outlines a converged fiber network architecture which is key to enabling current and emerging 5G needs.
How, Where, and When to Upgrade the Network: Probing the Cable Operator's Dilemma
Information Resources  
8/16/2018  
To better understand the difficult choices facing cable operators, Calix, with assistance from CCI Systems, analyzed the cost of evolving brownfield cable networks using different technologies and deployment options. This analysis focused on comparing the cost of constructing and operating gigabit capable HFC and PON networks. Download the whitepaper to discover the findings.
NG-PON2 Calix Deployment Guidelines
Information Resources  
6/15/2018  
Are you ready to take advantage of all the great capabilities in NG-PON2? Get the best practices for deployment of this next generation technology from Calix, who has been leading the way in NG-PON2 with Verizon, and is now sharing lessons learned in this whitepaper.
Why is Fiber Deep Important to MSOs?
Information Resources  
5/2/2018  
Fiber-Deep: Bringing Cable MSOs Into the Gigabit Age
Information Resources  
12/15/2017  
Over the past decade, operators have gradually completed fiber-deep modernization of their networks, with access networks built with fiber-based technologies such as FTTx, PTN and IP RAN greatly increasing network service-bearing capabilities. Despite this advancement, the booming of Internet services presents challenges for operators in both business model and technology.
SDN&NFV: Tools Enabling Operators to Re-architect Their CO
Information Resources  
10/31/2017  
Over the past decade, operators have gradually completed fiber-deep modernization of their networks, with access networks built with fiber-based technologies such as FTTx, PTN and IP RAN greatly increasing network service-bearing capabilities. Despite this advancement, the booming of Internet services presents challenges for operators in both business model and technology.
Key WDM-PON Technologies for 5G Fronthaul
Information Resources  
10/16/2017  
The WDM-PON technology combines the WDM technology and PON topology structure. It has unique advantages in 5G fronthaul applications, including high bandwidth, low latency, fiber savings, easy maintenance, and low costs, and has attracted great attention nowadays.
5G Transport Solution – Flexhaul
Information Resources  
10/16/2017  
To address transport requirements of 5G networks, ZTE innovatively proposes the Flexhaul solution. Flexhaul is a new-generation E2E network solution oriented to 5G transport and provides an entire SDN-based technology system from L3 to L0.
A Discussion on the [email protected] Network Construction Mode
Information Resources  
10/16/2017  
In recent years, new technologies are developing faster than ever, new services are continuously emerging, and the users’ demands for bandwidth are increasingly urgent, which spur the operators to speed up their broadband networks to suit the changing situation and to face the competition.
eBook: Intelligent Smart Wi-Fi Brings Mobility to Your Home
Information Resources  
9/25/2017  
While being on the road, people can accept having limited Internet connection through mobile networks. Once they reach home, their expectation for Internet connectivity completely changes.
The Evolutionary Path of NG-PON
Information Resources  
9/5/2017  
Advances in PON technology gradually boost fiber-optic bandwidth, making it possible to provide flexible bandwidth solutions over shared fibers. NG-PON will continue to serve as an economical, high-speed optical access technology for broadband network construction.
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Latest Articles
Here's where you can find episode links for 'The Divide,' Light Reading's podcast series featuring conversations with broadband providers and policymakers working to close the digital divide.
As we have for the past two years, Light Reading will present our Cable Next-Gen Europe conference as a free digital symposium on June 21.
Charter has sparked RDOF work in all 24 states where it won bids. The cable op booked about $19 million in RDOF revenues in Q1, and expects to have about $9 million per month come in over the next ten years.
As we have for the past two years, Light Reading will stage the Cable Next-Gen Technologies & Strategies conference as a free digital event over two half-days in mid-March.
Launch of 2-Gig and 5-Gig FTTP tiers in 70-plus markets puts more pressure on cable ops to enhance their existing DOCSIS 3.1 network or accelerate their upgrade activity centered on the new DOCSIS 4.0 specs.
Webinars
ARCHIVED
Wednesday, September 14, 2022
1:00 p.m. New York / 6:00 p.m. London

When your broadband business adds new services and connected devices, do they also add complexity, slowing customer support teams as they navigate multiple data sources to uncover connectivity issues? We’ve worked with hundreds of support teams to help them implement a subscriber experience management platform that gives greater visibility into subscriber issues. They can proactively troubleshoot amid complexity—improving the subscriber experience and raising customer satisfaction ratings like Net Promoter Scores.

Join this webinar with experts from Calix and global research leader Omdia who will share exclusive research about how you can:

  • Simplify management of numerous data sources with end-to-end visibility
  • Clear 90 percent of trouble calls in 24 hours and boost NPS +71 using predictive analytics, real-time insights and customer success practices
  • Avoid common bottlenecks when upgrading to proactive support to ease disruptions to subscribers during implementation


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