Resources posted in July 2022
Is Network Security Keeping You Awake at Night?
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Networks are at increasing risk of cybercrime and as a broadband service provider, you and your subscribers are on the front line of this war with cybercriminals. Read how to implement an End-to-End Network Security Program to protect subscribers and increase loyalty.
Does Your Fiber Plant Have What It Takes To Support 10G Services
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Latest PON technology can prepare your network for higher bandwidth applications like the metaverse. But make sure to consider the physical fiber network plant and optimize your optical distribution network costs. Read Calix experts' best practices and considerations.
Customer Support Blueprint: Your Guide to Key Performance Indicators
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Looking for ways your support organization can deliver an exceptional subscriber experience? Let Key Performance Indicators (KPIs) be your guide. Support teams that track— and act on—KPIs can increase their efficiency, reduce OPEX, and boost subscriber satisfaction and loyalty. We'll help you identify the right KPIs to strengthen your support operations and elevate the subscriber experience.
The Marketer and the Broadband Service Provider: Trends, Challenges, and Opportunities
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If you are like many of your marketing executive peers at broadband service providers, you are asking: Can we simply tout fast speeds and low prices—and win? Will this tried-and-tried formula for marketing still create new and loyal subscribers? Nearly 90 percent of your peers do not think so, according to the newly released The Marketer and the Broadband Service Provider report from analyst Heavy Reading and Calix. Read the report to learn more.
eBook: Three Steps to Plan, Fund, and Design a Solid Broadband Network
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Download this eBook to be taken through a blueprint and the key essential steps and best practices to make sure you achieve your business and network architecture goals.
IPv4 Cost Estimator
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How much is growth in subscribers or locations going to cost you in the next 5 years for additional IPv4 addresses?
How regional ISPS are bridging the digital divide through innovation
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Download this report from STL Partners, which highlights four key business model factors regional ISPs can consider to aid building networks and services more quickly.

Latest Articles
Here's where you can find episode links for 'The Divide,' Light Reading's podcast series featuring conversations with broadband providers and policymakers working to close the digital divide.
As we have for the past two years, Light Reading will present our Cable Next-Gen Europe conference as a free digital symposium on June 21.
Charter has sparked RDOF work in all 24 states where it won bids. The cable op booked about $19 million in RDOF revenues in Q1, and expects to have about $9 million per month come in over the next ten years.
As we have for the past two years, Light Reading will stage the Cable Next-Gen Technologies & Strategies conference as a free digital event over two half-days in mid-March.
Launch of 2-Gig and 5-Gig FTTP tiers in 70-plus markets puts more pressure on cable ops to enhance their existing DOCSIS 3.1 network or accelerate their upgrade activity centered on the new DOCSIS 4.0 specs.
Wednesday, September 14, 2022
1:00 p.m. New York / 6:00 p.m. London

When your broadband business adds new services and connected devices, do they also add complexity, slowing customer support teams as they navigate multiple data sources to uncover connectivity issues? We’ve worked with hundreds of support teams to help them implement a subscriber experience management platform that gives greater visibility into subscriber issues. They can proactively troubleshoot amid complexity—improving the subscriber experience and raising customer satisfaction ratings like Net Promoter Scores.

Join this webinar with experts from Calix and global research leader Omdia who will share exclusive research about how you can:

  • Simplify management of numerous data sources with end-to-end visibility
  • Clear 90 percent of trouble calls in 24 hours and boost NPS +71 using predictive analytics, real-time insights and customer success practices
  • Avoid common bottlenecks when upgrading to proactive support to ease disruptions to subscribers during implementation

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