What Service Providers Should Know About WiFi 6
On September 20, hundreds of thousands of consumers worldwide got their hands on Apple's newest smartphone.
In addition to its "triple-camera arrays," super-crisp screen resolution and new processor, the iPhone 11 supports the latest WiFi standard. Combined with the sale of tens of millions of Samsung Galaxy S10 smartphones (launched on February 20 and also featuring the latest WiFi specifications), it's safe to say that the adoption of WiFi 6 (a.k.a. 802.11ax) is set to explode. The latest standard is expected to be ratified by the end of 2019.
So, what are some of the advantages of this latest WiFi technology standard when compared to WiFi 5?
Solid return for WiFi 6 tech
At Calix, we believe a WiFi 6 solution, properly deployed, will enjoy a lifespan of at least six years. With the Federal Communications Commission's new initiative to open up the 6 GHz spectrum, thereby creating 1.2 GHz of channel bandwidth and more room for wireless technology, WiFi 6 may easily expand its lifecycle beyond six years.
A WiFi 6 Solution, properly deployed, will enjoy a lifespan of at least six years.
Adopt WiFi now and get ahead of the curve -- literally
CSPs that answer 'yes' to this question will have some happy subscribers on their hands. They'll also have a new source of recurring revenue, due to the array of managed service offerings evolving around WiFi and connected homes.
Those that answer no, however, force customers to purchase consumer-grade WiFi routers that cost a hefty $350 to $500. Worse still, when subscribers have issues with these devices, CSPs will not be able to provide remote technical support and must resolve these complaints by sending expensive trucks and teams to possibly disgruntled customers' homes. Or subscribers cancel their service, ending their relationship with the provider -- and any opportunity for future revenue.
In fact, in a poll of attendees of two recent Calix webinars on WiFi 6, 77% of service providers said they offer managed services today. These offerings span from providing a WiFi router all the way to delivering various systems (either lease, purchase or included in monthly Internet subscription cost), from consumer-grade to carrier-grade and remote technical support and troubleshooting.
WiFi 6 has new capabilities designed to improve our phones, our consumer apps and our communication. It also has the real potential to enhance providers' business opportunities by creating superior subscriber service while simultaneously increasing ARPU and stickiness.
— Greg Owens, Senior Director of Product Marketing, Calix. Learn more by listening to "Lead to Succeed: Powering the Future of the Home Network."
This content is sponsored by Calix.
Here's where you can find episode links for 'The Divide,' Light Reading's podcast series featuring conversations with broadband providers and policymakers working to close the digital divide.
The need to stay ahead of the technology curve is integral to developing networks that can meet or exceed the bandwidth demand of consumers.
First used for indoor, short range and fast data downloads, unlicensed spectrum is evolving to fill last-mile gaps between wire hubs and buildings, and providing continuous mobile connectivity on trains.
Wednesday, September 14, 2022
1:00 p.m. New York / 6:00 p.m. London
When your broadband business adds new services and connected devices, do they also add complexity, slowing customer support teams as they navigate multiple data sources to uncover connectivity issues? We’ve worked with hundreds of support teams to help them implement a subscriber experience management platform that gives greater visibility into subscriber issues. They can proactively troubleshoot amid complexity—improving the subscriber experience and raising customer satisfaction ratings like Net Promoter Scores.
Join this webinar with experts from Calix and global research leader Omdia who will share exclusive research about how you can:
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