Nicole Ferraro, Editor, Light Reading, 10/14/2022
New JD Power survey demonstrates importance of cost and reliability and reveals above average customer satisfaction scores for Verizon and AT&T, but below average scores for Cox, Frontier and Spectrum.
Nicole Ferraro, Editor, Light Reading, 8/26/2022
'We just think spaces should come with Internet infrastructure,' said Anil Varanasi, CEO of Meter, a startup with $50 million in funding to change how commercial spaces get connected.
Nicole Ferraro, Editor, Light Reading, 8/5/2022
Adtran reported a strong Q2, fueled by fiber investments in the US and Europe. But supply chain constraints 'have negatively impacted our profitability,' said CEO Tom Stanton.
Nicole Ferraro, Editor, Light Reading, 7/26/2022
Calix reported 20% annual revenue growth and a 33% increase in US revenue, driven by 'significant opportunity ahead.' Still, said execs, the supply chain remains 'a war every day.'
Jeff Baumgartner, Senior Editor, Light Reading, 6/9/2022
Multi-gigabit speeds to the home is on trend, but 'massive reliability' across every link in the local area network is critical, says Plume board appointee Tony Werner.
Nicole Ferraro, Editor, Light Reading, 5/16/2022
Groups including Consumer Reports and Next Century Cities are calling on the FCC to add the forthcoming broadband nutrition label to customers' monthly bills for ease of access.
Nicole Ferraro, Editor, Light Reading, 4/28/2022
'And if our customers are recession-proof, then actually, we're recession-proof,' said Calix CEO Carl Russo on an earnings call with investors.
Jeff Baumgartner, Senior Editor, Light Reading, 3/3/2022
Cable op says 2021 peak downstream traffic rose 11% and upstream traffic increased 5% from 2020 levels, while peak traffic has returned to later parts in the day as students headed back to school and some workers returned to offices.
Jeff Baumgartner, Senior Editor, Light Reading, 3/1/2022
Latest data usage milestone enters the frame as broadband service operators continue to unleash and expand the reach of multi-gigabit speed tiers.
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ARCHIVED
Wednesday, September 14, 2022
1:00 p.m. New York / 6:00 p.m. London
When your broadband business adds new services and connected devices, do they also add complexity, slowing customer support teams as they navigate multiple data sources to uncover connectivity issues?
We’ve worked with hundreds of support teams to help them implement a subscriber experience management platform that gives greater visibility into subscriber issues. They can proactively troubleshoot amid complexity—improving the subscriber experience and raising customer satisfaction ratings like Net Promoter Scores.
Join this webinar with experts from Calix and global research leader Omdia who will share exclusive research about how you can:
- Simplify management of numerous data sources with end-to-end visibility
- Clear 90 percent of trouble calls in 24 hours and boost NPS +71 using predictive analytics, real-time insights and customer success practices
- Avoid common bottlenecks when upgrading to proactive support to ease disruptions to subscribers during implementation
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Webinars
