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Digital Divide

Articles US-made products for middle mile builds 'not available' – NTIA Nicole Ferraro, Editor, Light Reading, 10/3/2022 NTIA proposed a limited waiver on 'Build America, Buy America' rules for middle mile broadband grants. Comments on the proposal are due October 3. The Divide: How FirstLight is connecting communities with middle-mile fiber Nicole Ferraro, Editor, Light Reading, 9/29/2022 This week: FirstLight Fiber's Maura Mahoney, chief marketing officer, and Patrick Coughlin, chief development officer, talk about tackling the digital divide through fiber 'onramps and off ramps,' their work with local nonprofits and institutions and more. Telecom services severely restricted in Iran amid protests Nicole Ferraro, Editor, Light Reading, 9/27/2022 The Iranian government is restricting Internet and mobile access in response to nationwide protests. Whether Starlink can help is unclear. OpenVault CEO on why ACP customers are such big data users Jeff Baumgartner, Senior Editor, Light Reading, 9/26/2022 Mark Trudeau, the founder and CEO of OpenVault, said speed tier upgrades among customers on the FCC's Affordable Connectivity Program is what likely drove usage in that group higher than the average in Q2 2022. The Buildout: More 'GREAT' news for Spectrum, Yellowstone Fiber goes live Nicole Ferraro, Editor, Light Reading, 9/23/2022 This week in broadband builds: Spectrum gets millions more in 'GREAT' grants; ReConnect awards $502 million; Yellowstone Fiber live in Montana; NTIA awards $29 million for Alaskan tribes; Cajun Broadband breaks ground – and more. The Divide: Ziply VP chats rural fiber builds, permit reforms and micro-trenching Nicole Ferraro, Editor, Light Reading, 9/22/2022 This week: Jessica Epley, vice president of regulatory and external affairs at Ziply Fiber, joins the podcast to discuss the company's rural buildouts, federal funding and why permit reform is one key to closing the digital divide. How Hurricane Fiona is affecting telecom networks Mike Dano, Editorial Director, 5G & Mobile Strategies, 9/21/2022 Hurricane Fiona knocked out wireline Internet services to hundreds of thousands of subscribers in Puerto Rico and the US Virgin Islands. And the storm shut down roughly 23.5% of the cell sites in those areas, too. Altice, Charter will deliver free broadband to NYC housing residents Nicole Ferraro, Editor, Light Reading, 9/20/2022 Through 'Big Apple Connect,' New York will subsidize Altice and Charter to deliver free service to NYCHA residents. Verizon is TBD, said the city. Sparklight 'persisting' with grant challenge to Conexon in Louisiana Nicole Ferraro, Editor, Light Reading, 9/16/2022 Despite outcry from the East Carroll community, Cable One says Sparklight will persist with challenging Conexon's $4 million grant to build broadband. Why AT&T's fiber gambit in Phoenix is worth watching Mike Dano, Editorial Director, 5G & Mobile Strategies, 9/15/2022 AT&T said it plans to offer 5 Gbit/s fiber services across 100,000 homes in a Phoenix suburb. The effort represents a new gambit by AT&T, which previously only built fiber in its existing copper markets. The Buildout: Tennessee awards $447M for broadband Nicole Ferraro, Editor, Light Reading, 9/13/2022 This week in broadband builds: Tennessee doles out $447 million; Brightspeed, Charter, and Lumos win in North Carolina; Redzone runs on ngFWA in Maine. FCC inspector general says 'dozens' of ISPs claimed fraudulent ACP funds Nicole Ferraro, Editor, Light Reading, 9/12/2022 Meanwhile, data shows the program is still only reaching 36.5% of eligible households and could run out of funds by March 2025. Load More Articles + All Articles All Articles Perspectives: Opinion & Commentary Playlist: 'The Divide' on the Light Reading Podcast Phil Harvey, Editor-in-Chief, Light Reading, 7/5/2022 Here's where you can find episode links for 'The Divide,' Light Reading's podcast series featuring conversations with broadband providers and policymakers working to close the digital divide. More Perspectives		Webinars ARCHIVED Wednesday, September 14, 2022 1:00 p.m. New York / 6:00 p.m. London More Complexity. Fewer Problems. How Proactive Support Boosts the Broadband Subscriber Experience When your broadband business adds new services and connected devices, do they also add complexity, slowing customer support teams as they navigate multiple data sources to uncover connectivity issues? We’ve worked with hundreds of support teams to help them implement a subscriber experience management platform that gives greater visibility into subscriber issues. They can proactively troubleshoot amid complexity—improving the subscriber experience and raising customer satisfaction ratings like Net Promoter Scores. Join this webinar with experts from Calix and global research leader Omdia who will share exclusive research about how you can: Simplify management of numerous data sources with end-to-end visibility Clear 90 percent of trouble calls in 24 hours and boost NPS +71 using predictive analytics, real-time insights and customer success practices Avoid common bottlenecks when upgrading to proactive support to ease disruptions to subscribers during implementation More Webinars Webinar Archives Information Resources >> Is Network Security Keeping You Awake at Night? >> Does Your Fiber Plant Have What It Takes To Support 10G Services >> Customer Support Blueprint: Your Guide to Key Performance Indicators >> The Marketer and the Broadband Service Provider: Trends, Challenges, and Opportunities >> eBook: Three Steps to Plan, Fund, and Design a Solid Broadband Network >> How regional ISPS are bridging the digital divide through innovation >> IPv4 Cost Estimator >> The Customer 360 Playbook >> Heavy Reading Whitepaper: Monetizing 5G with B2B2X >> Drive Down Costs, Drive New Services Forward: Discover the Freedom of Disaggregation in Your Network All resources