BOULDER, Colo. -- The telecommunication service provider market has historically been a capital-intensive industry with high fixed costs, which has pressured network operators to control operating expenses, particularly human capital.
The tension surrounding profitability is intensifying. In 2017, many network operators crossed the point where revenue per bit is lower than cost per bit. Telcos are threatened by fast and highly efficient webscale companies and face the challenge of digital transformation. In addition, service providers face the double-edged opportunity and challenge of next-generation 5G and Internet of Things (IoT) networks.
These market conditions and economic pressures will drive significant demand among telco network operators for artificial intelligence (AI)-driven automation solutions in the years ahead. Market intelligence firm Tractica forecasts global telecommunications industry investment in AI software, hardware and services will reach $36.7 billion annually by 2025.
The leading use case for telecom AI deployments will be network operations monitoring and management, representing 61% of the sector's AI spending between 2016 and 2025. Other key AI applications will include virtual assistants for customer service and marketing, intelligent customer relationship management (CRM) systems and cybersecurity.
"The telecom industry is ripe for AI-driven solutions, with their promise of lowering costs and boosting efficiencies through automation," says Tractica principal analyst Mark Beccue. "Many telecom operators have begun to experiment and deploy AI-driven solutions in both customer-facing and internal organizations."
"Artificial Intelligence for Telecommunications Applications" examines the market and technology issues surrounding telecom AI use cases. The technologies covered include machine learning, deep learning, natural language processing, and machine reasoning. It presents profiles for key industry players throughout the ecosystem. The report also includes global software, hardware and services market forecasts for telecom AI, segmented by region and use case, covering the period from 2016 through 2025.