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MidSouth Fiber sees 248% adoption of Calix CommandIQ appBroadband World News, , 10/14/2021
SAN JOSE, Calif. – Calix, Inc. (NYSE: CALX) today announced that MidSouth Fiber Internet (MidSouth Fiber) has seen a 248 percent growth in the adoption of its CommandIQ app—personalized under its own brand as MidSouth Fiber Internet—since January 2021. MidSouth Fiber members enjoy fiber internet service with speeds up to 1 Gigabit thanks to the Intelligent Access EDGE (powered by the Network Innovation Platform). They have also embraced the Revenue EDGE, which includes the GigaSpire BLAST family of systems, CommandIQ, EDGE Suites, Calix Support Cloud (Support Cloud), and Calix Marketing Cloud (Marketing Cloud), along with Calix Customer Success Services. These end-to-end solutions enable MidSouth Fiber to deliver the ultimate member experience while lowering operating expenses (OPEX) and accelerating their time to market to grow the brand. A subsidiary of MidSouth Electric Cooperative, MidSouth Fiber partnered with Calix and GLDS in late 2019 to roll out a cutting-edge fiber network to provide broadband connectivity across the co-op's six-county service area in southern Texas. MidSouth Fiber connected its first customer in June 2020 and has been extending broadband service to its members at a record pace. Since launching its personalized app a year ago, MidSouth Fiber has achieved a 70 percent app attach rate among its managed Wi-Fi subscribers by aligning the entire organization around creating the ultimate member experience. This increase is attributed to a new standard onboarding process that has onsite field technicians work with its members to download the app at the time of installation. Members use the intuitive, easy-to-use app to set up and manage their entire connected home experience. This includes setting up their GigaSpire BLAST Wi-Fi 6 systems with self-serve features that empower them to tackle tasks such as resetting their SSID or Wi-Fi password, prioritizing traffic to devices that matter most, or troubleshooting common issues without having to call the helpdesk. MidSouth Fiber is exciting subscribers and growing its value in many ways.
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Thursday, August 4, 2022
11:00 a.m. New York / 4:00 p.m. London The digital divide in North America is leaving millions without adequate broadband. Incumbents operate in “islands” of connectivity, serving densely populated areas and, at a national scale, perpetuating the digital divide in the gaps in between their service footprints. Regional ISPs have a clear role in closing that gap. These regional ISPs operate in a highly fragmented landscape, including smaller wireless and FTTH incumbents, satellite ISPs, electric co-ops, tribal communities, and municipalities in public/private partnerships. These regional ISPs face the same cyber threats and operational challenges as their Tier 1 counterparts, but with far fewer resources and revenue-generating population density. As a result, many regional ISPs have developed highly innovated business models for access and core technology, partnerships, financing and services. The discussion will cover:
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