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Fiber Broadband Association releases 2021 consumer studyBroadband World News, , 11/16/2021
WASHINGTON – The Fiber Broadband Association (FBA) today released its 2021 Broadband Consumer Study that reveals fiber is the clear superior technology to meet broadband needs. The research, conducted by RVA LLC Market Research & Consulting (RVA), concludes that when compared to other broadband technology—including cable, DSL/FTTN, satellite, mobile wireless and fixed wireless—fiber has stronger reliability, the highest satisfaction rates and lowest cost per Mbps. RVA consumer broadband studies have been conducted for the FBA since 2006. The data for the latest study was collected from 4,300 surveys of U.S. and Canadian broadband consumers in May 2021. This annual research provides a snapshot of the current broadband market. It includes the latest broadband technology deployment numbers, satisfaction rates and market growth rates. The FBA leverages the results to set strategic initiatives, and FBA members utilize this data to guide current and future fiber deployment plans. This year's survey revealed several key findings that note fiber has the:
Click here to download the full 2021 Broadband Consumer Study. |
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 WebinarsARCHIVED
Wednesday, September 14, 2022
1:00 p.m. New York / 6:00 p.m. London When your broadband business adds new services and connected devices, do they also add complexity, slowing customer support teams as they navigate multiple data sources to uncover connectivity issues? We’ve worked with hundreds of support teams to help them implement a subscriber experience management platform that gives greater visibility into subscriber issues. They can proactively troubleshoot amid complexity—improving the subscriber experience and raising customer satisfaction ratings like Net Promoter Scores. Join this webinar with experts from Calix and global research leader Omdia who will share exclusive research about how you can:
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