Calix announces enhancements to its Operations Cloud
SAN JOSE, Calif. – Calix, Inc. (NYSE: CALX) today advanced its breakthrough End-to-End Solution Strategy, which delivers unprecedented insights and automation across critical business functions—from the network edge to the subscriber premises. With the launch of new capabilities in Calix Operations Cloud (Operations Cloud), built on the Calix Cloud platform, even the smallest broadband service providers (BSPs) can achieve amazing efficiency across the entire subscriber-facing network. The latest enhancements to Operations Cloud enable end-to-end service provisioning for the first time. With guided workflow automation, BSPs can turn up services with lightning speed and proactively resolve service issues—while eliminating the need to touch multiple systems. Further, operations personnel can quickly identify, prioritize, and resolve critical issues—anytime, anywhere—with new customized, programmable alarm notifications. More data than ever, combined with actionable insights about network and subscriber service health, will dramatically reduce service calls, optimize productivity, and increase efficiency for both broadband operations and call centers.
Innovative broadband service providers like Chariton Valley have been using elements of the End-to-End Solution Strategy to establish an impressive record of success in these areas. Chariton Valley has cut network alarms 98 percent and shaved 80 percent off the time it takes to turn up subscriber services. They’ve also reduced truck rolls by nearly 40 percent. The latest enhancements in Operations Cloud further help BSPs transform their business models and monetize the networks they've invested millions to build. Now BSPs can:
- Turn up services at lightning speed and simplify operations. New network and subscriber operations workflows extend through the access network to the subscriber premises. This means BSPs can streamline and automate processes and provide a common view for operations teams. End-to-end automated service provisioning capabilities will save time for highly skilled broadband operations personnel. It will also reduce operating costs, accelerate time-to-revenue, and help BSPs excite subscribers with seamless, fast service turn up.
- Anticipate subscriber issues and resolve them—before subscribers even know there’s a problem. Thanks to advanced intelligence available in Operations Cloud, broadband operations and customer support teams can identify, prioritize, predict, and fix network problems—before they impact subscribers. In addition, new health reports and network insights give greater visibility into the status of both the Network Innovation Platform (AXOS) and EXA systems, enabling operations teams to address any network issues proactively. Operations Cloud consolidates data and insights across the entire subscriber-facing network. With this single, unified view, both operations personnel and customer support representatives (using Calix Support Cloud) can easily identify root causes of service issues and quickly fix them.
- Reduce service calls and increase subscriber satisfaction with new customized alarms and programmable alarm notifications. Operations Cloud delivers robust, intelligent alarm management and correlation capabilities to help operations staff easily identify and prioritize critical issues. In addition, broadband operations can create customized alarm notifications. This allows them to select and group alarms and specify the conditions for notifications. They can also determine who should receive alarm notifications, and when. This enables operations personnel to resolve service-impacting issues even faster, reduce inbound support calls, avoid unnecessary truck rolls, and increase subscriber satisfaction.
In addition, Calix Premier Success for Operations provides broadband operations with a dedicated Calix customer success manager. Working in partnership with BSPs, these managers provide valuable guidance and best practices on how to best leverage the latest capabilities in Operations Cloud so BSPs can see the full benefits of the End-to-End Solution Strategy.
Learn more about the Calix End-to-End Solution Strategy and Operations Cloud.
Read the full press release here.
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Wednesday, September 14, 2022
1:00 p.m. New York / 6:00 p.m. London
When your broadband business adds new services and connected devices, do they also add complexity, slowing customer support teams as they navigate multiple data sources to uncover connectivity issues?
We’ve worked with hundreds of support teams to help them implement a subscriber experience management platform that gives greater visibility into subscriber issues. They can proactively troubleshoot amid complexity—improving the subscriber experience and raising customer satisfaction ratings like Net Promoter Scores.
Join this webinar with experts from Calix and global research leader Omdia who will share exclusive research about how you can:
- Simplify management of numerous data sources with end-to-end visibility
- Clear 90 percent of trouble calls in 24 hours and boost NPS +71 using predictive analytics, real-time insights and customer success practices
- Avoid common bottlenecks when upgrading to proactive support to ease disruptions to subscribers during implementation