Comcast joined competitor AT&T in handing out bonuses -- and pink slips -- in the pre-Christmas, post-tax-bill season of goodwill. No doubt other operators will follow suit.
The MSO terminated more than 500 sales representatives, folks who sold broadband and TV services door-to-door at residences and multi-dwelling units, along with their managers and supervisors,
The mid-December timing, sadly, is not unusual in the corporate world. But Comcast Corp. (Nasdaq: CMCSA, CMCSK) required laid-off personnel to sign nondisclosure agreements in order to receive severance packages, according to the report. Those benefits include several months of healthcare coverage and pay, Comcast spokeswoman Jennifer Moyer told Philly.com. Through a spokesman, Comcast declined to comment further to Broadband World News for this story.
Instead of using door-to-door salespeople in its Central region (which includes the Midwest and Southeast), Comcast plans to now use its direct sales force to cover bigger neighborhoods. However, it currently has not reorganized its direct sales force in its two other major divisions. Terminated Comcast sales reps can apply for jobs elsewhere in Comcast, Moyer said.
"The Central Division is creating a new territory-based sales model that will connect more closely with residential prospects and customers in their communities," Moyer told Philly.com. "By giving highly trained sales professionals direct responsibility for entire neighborhoods, we can provide a better experience for those who are interested in our services, during and after the sale."
Like AT&T Inc. (NYSE: T), which generated a surge of gushing headlines at the time, Comcast pledged $1,000 bonuses to full-time employees after President Donald Trump's corporate-friendly tax cut was passed. The fired employees are eligible for a "$1,000 supplemental severance payment," Comcast told Philly.com.
On average, Comcast direct sales reps earned between $50,000 and $100,000 in a combination of salary and commission, one terminated employee told the website. That income can require knocking on between ten to 70 doors per day, he said.
Look for the union lawsuit
For its part, competitor AT&T reportedly laid off at least 2,000 employees across multiple divisions at the end of 2017. About 700 DirecTV technicians were fired in the New York area, reported the New York Post, while another 600 AT&T workers were let go in the Midwest, according to the Chicago Tribune. Simultaneously, 700 Southwestern employees were terminated, DSLReports wrote.
After claiming Title II and tax rates suppressed investment, AT&T and others got their way when the Federal Communications Commission reversed the designation, eliminating net neutrality laws. That paved the way for AT&T to live up to a November promise to invest an additional $1 billion in something unspecified. (See So Long, Net Neutrality)
Like many enterprises, AT&T heavily invests in automation, software-defined networks, machine learning, artificial intelligence and other technologies that remove the human touch -- in part to reduce errors, in part to cut costs. The fruits of those investments are starting to sprout, allowing the telco to reduce headcount in certain departments and rearrange personnel. (See 2018: Broadband Investments Pay Dividends)
Deutsche Telekom AG (NYSE: DT), as Light Reading's Iain Morris writes, talks of "brutal automation," anticipating a time when it runs networks "with no human intervention." (Read his excellent article, Automation Advocates in Downsizing Denial for the big picture.)
DT is being transparent. That, after all, is the goal every cableco and telco is pursuing. Some are just more open than others.
The industry organization's major initiatives will address broadband differentiation based on quality of experience, global test labs for services, 5G, multi-access strategies and more, say CEO Robin Mersh and CMO Geoff Burke in an interview with BBWN.
Mike Zeto, GM of AT&T's Smart Cities division, expects metro areas to adopt platforms to manage multi-departmental IoT solutions once internal processes are aligned and more agencies are involved in smart city applications.
Fiber optic cable vendor Prysmian Group is now shipping its FlexRibbon Technology-based, US-sourced and made 6912 fiber MassLink Cable to service providers seeking densification for 5G or solutions for filled ducts.
Consumers are buying millions of IoT devices, from smart thermostats and security systems to intelligent entertainment setups and furniture. Yet many of these devices remain isolated because home users are uncomfortable connecting them to each other – or even their WiFi. After all, their WiFi network was probably designed only to handle a few laptops, a gaming system and a couple of smartphones. Now, demand on the network is surging and even though you're delivering 100 Mbps to 1 Gbps, that doesn't necessarily mean the broadband power is in the right place or reaches every corner of a home.
Even if WiFi coverage is sufficient, typing is not on trend. Voice is far more natural, easier and faster. Using a TV keyboard is archaic when more and more households have access to cloud-based voice services, like Amazon Alexa. This webinar will explore how service providers can create a comfortable, truly smart home for consumers – simultaneously driving up margin and loyalty.
Tune in to Broadband World News Radio on Thursday, November 1 at 8 a.m. PT, 11 a.m. ET, 3 p.m. UK as Ronan Kelly, CTO, EMEA & APAC Regions at ADTRAN, explores the five pillars of network integrity -- a topic he discussed during his recent Broadband World Forum keynote. Register now!