Once the path to subscriber loyalty and ARPU, television services have lost their luster and profitability. Service providers must now find new, sticky paths to ongoing revenue -- the topic of an upcoming webinar on Broadband World News.
The start of a new year, indeed the beginning of a decade, is a natural time to consider prospective business changes. And with so many technological advances occurring -- 5G, WiFi 6 and the explosion of IoT, plus operators' infrastructure investments in areas like fiber, next-generation PON, DOCSIS 3.1 and beyond -- this is a particularly pertinent time to map out the next one year, or three, five or more.
On Thursday, January 23, BBWN will host a complimentary webinar, "Transforming Your Business Model: Opportunities for Service Providers in 2020," at 12:00 p.m. EST / 9:00 a.m. PST / 5:00 p.m. GMT. The event is sponsored by Calix. Register here.
Guest speakers include Bridget Watkins, product marketing director at Calix, and Greg Owens, senior director of product marketing at Calix. Alison Diana, BBWN editor, will moderate the event.
The presentation includes new, exclusive research, with plenty of time for attendee questions, and will focus on key topics such as:
How to differentiate your business by being first to market with WiFi 6 technology, able to support the devices consumers received or bought over the holidays
Why having the insights to proactively resolve issues -- often before subscribers even realize their network may be misbehaving -- creates excellent CX
How help desk agents can become superstars when equipped with visibility into common subscriber issues
When a mobile app can become a subscriber's best friend -- and yours, too
Why transparency about device security, privacy and control, plus enhanced security and parental controls, differentiates CSPs
Join us on Jan. 23 at 12:00 p.m. EST / 9:00 a.m. PST / 5:00 p.m. GMT by registering here.
In a flurry of activity throughout the week, Donald (DJ) LaVoy, Deputy Under Secretary for Rural Development at the US Department of Agriculture, and his team spent about $145.8 million in the non-urban or suburban areas of seven states.
Calix reported revenue of $120.19 million – up 4% – in Q4 2019, putting a bounce in the step of company president and CEO Carl Russo and a shine to Calix's ongoing transition from hardware vendor to a provider of platforms enabled by cloud, APIs and subscriber experience.
Looking to curtail e-waste and improve the bottom line, BT will require customers to return routers and set-top boxes, although subscribers will not have to pay a fee when they receive regular broadband equipment.
Deploying DOCSIS 3.1 across its entire footprint gave Rogers Communications the ability to offer speeds of up to 1 Gbit/s,
contributing to a broadband segement that generated about 60% of the Canadian operator's $3.05 billion (US) in Q4 cable earnings.
It wasn't long ago that TV was ranked by subscribers as the most important service in the bundle provided by their communications service provider (CSP). Recent research indicates that for nearly three quarters of subscribers, broadband is now the most important service. Broadcast TV is the most important service to only 15% of North American consumers, replaced by OTT video streaming platforms like Netflix, Amazon Prime and Disney+. In addition, many different competitors are moving aggressively to stake a claim in consumers' homes.
In 2020, CSPs need to fight back by transforming their business models, which are becoming more reliant on a single source of revenue: fixed broadband services.
This webinar will focus on helping CSPs transform their business models by placing a firm focus on delivering a sensational subscriber experience and by offering compelling new services that generate value for subscribers. These actions will reinforce the CSP's strategic position in the home network and position themselves for growth in the next decade.
Key topics include:
Being the first to market with WiFi 6 technology, in response to consumer purchases of new devices over the holidays;
Having the insights needed to proactively resolve issues, often before your subscribers even know that there are issues;
Providing help desk agents with the visibility they need to resolve common subscriber issues more quickly;
Delivering a mobile app, in response to consumer demands for the ability to do some things themselves, rather than having to call technical support; and
Addressing consumer concerns around device security, privacy and control with enhanced security and parental controls.
In this insightful Light Reading radio show, Kurt Raaflaub, Head of Strategic Solutions Marketing, will outline the key service provider challenges, deployment considerations, next-gen Gigabit technologies, and service models to win market share in the rapidly growing MDU market.