Video streaming has driven Australian data consumption sevenfold between 2012 and 2018, with the average home user now consuming 213 GB per month, NBN Chief Technology Officer Ray Owen told a packed keynote theatre at Broadband World Forum on Thursday.
Peak usage occurs mid-afternoon -- when children arrive home from school -- and in mid-evening, when adults have probably eaten dinner and want to watch a movie, check out website videos and news, according to NBN network analysis.
But not all broadband subscriber use is equal. The top 14% of end-users consume half of all data on the network, and the top 1% of residential customers use around one terabyte per month, Owen said. The 4.4 million premises now activated on NBN's broadband access network use 30 petabytes of data every day -- the equivalent of about 15 trillion pages of printed text, he added.
"Whilst our current network is coping well despite the rapidly increasing usage, we are already working towards making sure the network will be able to meet the demands of the future as well," Owen said. "We have already deployed DOCSIS 3.1 on our HFC network to help provide greater capacity and are working towards enabling Gfast capability on our Fiber-to-the-Curb network as well." (See Cut Costs, Not Driveways, With Reverse-Powered Fiber-to-the-Curb.)
A technician installs fiber-to-the-node outside of a residential neighborhood. Photo courtesy of NBN.
NBN also improved compliance with agreed-upon installation times, which has risen to 94% from 87% two years ago, Owen said. "We have spent a lot of time over the last year working with our retailers to improve the customer experience from the initial end-user connection to the network, through to the experience when they are online, and we have made strong progress across the board in both of these areas," Owen said.
When it comes to broadband performance, NBN's wholesale network is only one piece in the puzzle, he noted, adding that old customer premises equipment (CPE) and poor performance from modems sold by retail service providers (RSPs) can also impact speeds.
"We are doing a lot of work in terms of customer education and making sure end-users check what they are doing online to make sure they choose the right plan, then they need to select the right retail provider for their needs and finally they need to connect to the network as best they can with a good quality modem that is placed in the optimal position," Owen said.
These strategies appear to be working, as the data usage increase shows. For more details, NBN has shared the results of "Connecting Australia 2018," an annual report on the impact this tax-funded infrastructure has on the country and people. (See Broadband Boosts Australia's Economy.)
Disaggregration and standardization help optical network vendors advance their technologies while keeping costs in check – a big trend and topic of discussion during NGON & DCI World at the Acropolis in Nice.
As Vice President of Global Healthcare at AT&T, Maria Lensing oversees the telecommunications operator's technology and professional services offerings across the spectrum of medical providers, from solo practitioners and walk-in clinics to giant hospital chains, medical-device vendors and consulting firms. Lensing also sees more interest from traditional service providers -- cable and telecom operators looking to expand or build relationships with their own medical communities, perhaps as an adjunct to smart-home successes or standalone.
Lensing, who took on this role almost a year ago in May 2018, oversees both the sales and technical teams responsible for developing growth initiatives for AT&T's Global Healthcare business -- including products, services and industry-specific solutions. She also very actively promotes business minority inclusion, education and female empowerment programs and has been recognized both within and outside AT&T. Some awards she's received include "Top 40 Under 40" and "Super Woman in Business" from the Memphis Business Journal.
Join Maria Lensing, VP of Global Healthcare at AT&T, on Tuesday, April 23 at 12:00 p.m. ET / 9:00 p.m. PT, when she's the guest on BBWN Radio, hosted by Broadband World News Editor Alison Diana. Register now!
So far, the agenda includes a discussion of technologies such as fiber and 5G; defining the needs and solutions for a widely diverse range of customers; partnering for success in a typically slow-moving, budget-constrained market; learning and dispersing best practices from other verticals and within other business groups; promoting diversity and female empowerment when so many say they're doing so but so little has changed; and what she hopes to accomplish in another year in this role.
Register and post your questions for Maria on BBWN Radio's easy-to-use chat board. We will get to as many questions as possible. Please post questions before and during the broadcast. Once you've registered, you will be led to the chat board page. Talk to you on April 23!
Tune in to Broadband World News Radio on February 14 at 11 a.m. ET / 8 a.m. PT / 4 p.m. UK when John Isch, Practice Director of the Network and Voice Center of Excellence at Orange Business Services, discusses use cases, ROI and misconceptions of software-defined wide-area networks, virtualization and cloud.
Just when you thought the answer to your next technology direction question was clear, the noise around multiple new technology options fills the Internet and airwaves. Multiple 5Gs are being deployed; there's CableLabs' 10G initiative; the ITU and IEEE are toiling around 50G PON – and we haven’t even talked about Wi-Fi6 yet! Is any of this real, do you have to pay attention or can you just let the dust settle and then decide?
Since waiting is often not the best option, let’s demystify technology options, their impact on your business, and how to prepare for whatever the future brings.
In this webinar, Service Providers will learn:
Current state of 5G and how it affects everyone, not only mobile network providers.
Latest technologies being developed and how they will benefit their networks and subscribers.
How to prepare their networks for the future – whatever it may hold.