The Commission's latest (and we use that term loosely) Internet Access Services study, based on data nearly two years old, found that broadband connections delivering at least 100 Mbit/s downstream jumped to 40.6 million at the end of 2017, versus 24.5 million at the end of the prior year.
A good portion of the jump appears to be attributed to DOCSIS upgrades by cable operators. Almost 86% of residential fixed connections delivering at least 100 Mbit/s down and at least 10 Mbit/s upstream were via cable modem technology, with 13.6% from FTTP.
The 60-page report (PDF) also found that the number Internet connections increased by about 4%, to 421 million, versus the prior year. Mobile Internet connections also rose 4.5%, to 313 million, and fixed connections climbed 2%, to 108 million. The FCC, which has been refining its study methods amid criticism that these reports are not fully accurate, points out that mobile Internet connections remain "underreported" by as much as 5% through December 2017.
The FCC study is based on vintage data from FCC Form 477 obtained by facilities-based broadband providers. The FCC counts an "Internet connection" as delivering speeds of 200 Kbit/s in at least one direction. The Commission's definition for "broadband" is at least 25 Mbit/s down by 3 Mbit/s up.
It wasn't long ago that TV was ranked by subscribers as the most important service in the bundle provided by their communications service provider (CSP). Recent research indicates that for nearly three quarters of subscribers, broadband is now the most important service. Broadcast TV is the most important service to only 15% of North American consumers, replaced by OTT video streaming platforms like Netflix, Amazon Prime and Disney+. In addition, many different competitors are moving aggressively to stake a claim in consumers' homes.
In 2020, CSPs need to fight back by transforming their business models, which are becoming more reliant on a single source of revenue: fixed broadband services.
This webinar will focus on helping CSPs transform their business models by placing a firm focus on delivering a sensational subscriber experience and by offering compelling new services that generate value for subscribers. These actions will reinforce the CSP's strategic position in the home network and position themselves for growth in the next decade.
Key topics include:
Being the first to market with WiFi 6 technology, in response to consumer purchases of new devices over the holidays;
Having the insights needed to proactively resolve issues, often before your subscribers even know that there are issues;
Providing help desk agents with the visibility they need to resolve common subscriber issues more quickly;
Delivering a mobile app, in response to consumer demands for the ability to do some things themselves, rather than having to call technical support; and
Addressing consumer concerns around device security, privacy and control with enhanced security and parental controls.
In this insightful Light Reading radio show, Kurt Raaflaub, Head of Strategic Solutions Marketing, will outline the key service provider challenges, deployment considerations, next-gen Gigabit technologies, and service models to win market share in the rapidly growing MDU market.