With the release today of Calix Support Cloud and Calix Marketing Cloud, Calix aims to decrease the cost, complexity -- and truck rolls -- associated with broadband deployment, thereby improving subscriber experience and profitability.
These latest updates to the Calix Cloud platform incorporate analytics so service providers are better equipped to deliver support and enable marketing departments to accelerate decision-making, according to the vendor.
ALLO Communications, which is installing about 400 Calix GigaCenter routers each week, focuses on subscriber experience as a differentiator, said Nick Colton, director of technical support, in a statement. Already a test user for Self-Help, ALLO wants to deploy Self-Heal to all subscribers in the future, he said.
"We see nearly 25 percent of our Wi-Fi related support calls come in within the first 45 days of service, so our ability to support them from day one sets the bar high for our future interactions," said Colton. "As their journey with ALLO continues, Self-Help is another key differentiator as we have already seen a reduction in repeat calls after enabling this for a subset of subscribers."
Customization options: Authorized users can select the most important subscriber profiles for business growth to streamline reports and make better, faster marketing decisions
Simplified workflows: Real-time access to and visualization of data for easier, quicker and more accurate campaign segmentation
Day 1 Subscriber Experience, which focus on both long-term and new customers. With Calix Marketing Cloud, operators have access to new customization capabilities and simplified workflows, according to Calix
Over the next two years, approximately 60% of service providers (both large and small) will adopt virtualization on a wide scale across their networks, according to the latest survey report from Ovum. Why are providers making these moves? Is there an easy way to start?
Learn how and why service providers are using virtualization to transform their networks. This webinar will look at how providers are leveraging virtualization to create more flexible and agile networks while also providing a better customer experience. Expert speakers from netElastic and Heavy Reading will address the industry drivers for network virtualization, the benefits that can be realized, the challenges to face and the results of virtualization being achieved by providers today.
Key topics will include:
Current network infrastructure and the move to virtualization
Benefits and challenges of network virtualization
How providers can get started
Service provider success stories: the decision to virtualize, the solution, and results